Zoom is not working with Logitech Capture

Forum|Forum|4 years ago
September 25, 2021
2 replies
96 views

I'm on the latest version of both Zoom (5.7.7.1105) and Logitech Capture (2.06.12) as of Sep 25, 2021. Logi Capture shows up as a camera option within Zoom. However, if I select it as my camera, Zoom displays a pop-up error messages that says "Cannot start video - Failed to start the video camera. Please select another video camera in settings" and I see gray square instead of my video. Is it possible to solve this integration problem?

gedonisAuthor

Explorer

The problem was solved by reinstalling Logitech Capture

Bri

Community Manager

I'm so glad you were able to get that resolved @gedonis ! Let us know if anything else happens 🙂

N

nielscorfield

Explorer

Hey @ZB99_2 could you try uninstalling Zoom and reinstalling Zoom as well as Logi Capture? Just want to ensure you're up-to-date on both Zoom and Logi Capture. Keeping Logi Capture open when attempting to select as a camera.

I'm having this issue. On 2 Win10 devices. Cam works fine. VCam doesn't.
Was working fine until recently.
Have done reinstalls.

L

librarianmom

Newcomer

How do I reinstall logitech capture?

K

kestrel4

Explorer

I'd recommend not installing it. I am weighing into this discussion because bad experiences today. Capture started causing severe stuttering and freezing issues. I've removed it and replaced it with LogiTune, the simple controller for Logitech cameras. Problem solved.

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