Zoom is crashing (not responding) after a while, 5.8.0 update | Community
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Explorer
HubertSz1
Explorer
September 25, 2021
Question

Zoom is crashing (not responding) after a while, 5.8.0 update

  • September 25, 2021
  • 2 replies
  • 17 views

Hello there!
I'm having issues with 5.8.0 update (or latest NVidia drivers for my gtx 1060 6GB)

Since today, I'm having crashes and "freezings" on Zoom, and they are pretty random. What I have did is disabling every option that is hardware acceleration from Advanced Video tab, and it seems to be fixing my issues by far. But is there a chance you can guys take a look into it and eventually release a hotfix update for that kind of issue?

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 25, 2021

    Hi @HubertSz1 

     

    I would recommend ensuring you are running the 64-bit version on Zoom:

     

    https://zoom.us/client/5.8.0.1324/ZoomInstaller.exe?archType=x64

     

    See if this helps.

     

    Rupert 

    H
    Explorer
    HubertSz1Author
    Explorer
    September 26, 2021

    Already tried before your respond, nope, it doesnt help.

    A
    Newcomer
    alowell
    Newcomer
    October 7, 2021

    5.8 caused all sorts of issues for me, I had to downgrade. to 5.7.7

      K
      Explorer
      kklein528
      Explorer
      November 5, 2021

      Hi - how do I downgrade.  I am having all sorts of challenges with this latest update?  It's terrible.

      Thank you,

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