Zoom app freezing in windows 11 | Community
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M
Newcomer
Manthila
Newcomer
August 15, 2021
Solved

Zoom app freezing in windows 11

  • August 15, 2021
  • 15 replies
  • 2 views

In my computer with windows 11 Zoom Cloud meeting software, the meeting window freezes frequently.  In those occations I can't close or click any meeting control further more. what should I do??

      Best answer by Ismaelgans

      Hi! For me my computer freezes

      I need to power off  manually

      15 replies

      R
      Newcomer
      rhm1y
      Newcomer
      September 6, 2021

      Same here., apparently only when I am host and screensharing. I have to launch Task Manager and kill the Zoom process. Zoom then immediately reconnects me to the meeting without any impact on the other participants. Weird.

        J
        Newcomer
        JDB
        Newcomer
        September 16, 2021

        I am having to following the same resolution, end process on task manager and then client relaunches. When this has occurred, I've been the host but someone else was sharing. We were also using Live Transcription at the time. The issue presented with the live transcription freezing, the icons next to participants in the participants list disappearing and I would not interact with the client at all. It also appeared to only present after being connected for more than an hour.

         

        Please Note: I am running Windows 10.

        K
        Newcomer
        kushalvarshney
        Newcomer
        September 7, 2021

        Windows 11 crashes during Zoom video calls

          R
          Community Manager
          rn-zm
          Community Manager
          October 6, 2021

          Hey @Manthila, @rhm1y, and @kushalvarshney thank you for the feedback on the experience of Zoom with Windows 11. Assuming, we're in the works to releasing updates for the support of the launch of Windows 11. As of now, Zoom is officially not supported, however, Zoom will probably relatively work. You can stay up-to-date with our blog and release notes! 

            K
            Newcomer
            kushalvarshney
            Newcomer
            October 10, 2021

            Long back I have reported this to Microsoft as well as, now this issue is sorted after the Windows update.

            L
            Newcomer
            LunguIulia
            Newcomer
            October 13, 2021

            Hey, you mean that by updating to Windows 11 all the crashes of Zoom have disappeared?

            I
            Newcomer
            IsmaelgansAnswer
            Newcomer
            October 7, 2021

            Hi! For me my computer freezes

            I need to power off  manually

              C
              Newcomer
              ChristineGold
              Newcomer
              June 14, 2022

              My computer freezes every time I record, the last 2 weeks - windows 10 - any suggestions?

               

                E
                Newcomer
                EmilioPuga
                Newcomer
                October 20, 2021

                I have the same issue in Windows 11, whenever I try to get into a meeting, the app becomes very slow; and when I open settings, it completely freezes. 

                  E
                  Newcomer
                  EmilioPuga
                  Newcomer
                  October 25, 2021

                  Most of the issues that I had were fixed with today's update, but the app now completely freezes when I open camera related settings (such as video and background & filters). Very annoying.

                  D
                  Newcomer
                  DaphneTen
                  Newcomer
                  December 10, 2021

                  I have the same exact problem. Have you found a solution to this issue?

                  M
                  Newcomer
                  msantolu
                  Newcomer
                  October 22, 2021

                  for me, now on windows 11, the zoom chat is very slow. the letters take quite some time to appear after i press a key on the keyboard

                  opbluelegend
                  Explorer
                  opbluelegend
                  Explorer
                  October 29, 2021

                  Fix 1 – Modify Zoom settings

                  If Zoom keeps crashing on your computer, try adjusting the Video Rendering Method to see if that helps. ... Select the Video tab and click Advanced. Under Video Rendering Method, choose Direct3D11 from the drop-down menu. Restart Zoom for the changes to take effect.

                  E
                  Newcomer
                  EmilioPuga
                  Newcomer
                  November 4, 2021

                  Thanks for the fix, but changing the formats did not work. However, I used the Windows problem solver to reset all my camera settings and now everything works just fine.

                  Y
                  Newcomer
                  yinkamarto
                  Newcomer
                  January 12, 2022

                  Run the app in compatibility mode.

                   Right click on app, properties, compatibility tab, select windows 8 and viola!!!

                  M
                  Newcomer
                  mon2one
                  Newcomer
                  April 17, 2022

                  Thank you.  It knocked out my computer audio so troubleshooting that now.  But at least in launched!

                   

                   

                  C
                  Newcomer
                  ChristineGold
                  Newcomer
                  June 14, 2022

                  My computer freezes every time I record, the last 2 weeks - windows 10 - any suggestions?

                  S
                  Newcomer
                  schultzeworks
                  Newcomer
                  February 7, 2023

                  I solved my problem by getting a wired headset. Apparently, my freezes were due to some bluetooth interference with my wireless headset. 

                   

                  Part of my problem is using the Jabra brand headset by itself. They give you a USB dongle to use and it's USB-A only. All of my laptop ports were USB-C. The Jabra headset is very fickle wihtout their own dedicated dongle. 

                   

                  My wired headset fixed all of the problems.

                   

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