Zoom app freezing in windows 11 | Community
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Newcomer
August 15, 2021
Solved

Zoom app freezing in windows 11

  • August 15, 2021
  • 15 replies
  • 154 views

In my computer with windows 11 Zoom Cloud meeting software, the meeting window freezes frequently.  In those occations I can't close or click any meeting control further more. what should I do??

    Best answer by Ismaelgans

    Hi! For me my computer freezes

    I need to power off  manually

    15 replies

    Partner
    September 25, 2023

    My computer freezes frequently during a meeting after I purchased a new computer which is on Windows 11.  Please help.

    Newcomer
    September 30, 2023

    Hello. I have the same problem with Windows 11.

    I am intensively using Zoom for 3 years. I bought a new ASUS i7, win11, 16GB RAM . Now zoom is freezing after 1hour, and I have lost the record of an important conference.

    Please help.

    Newcomer
    January 12, 2024

    I have a top of the line PC and my zoom is crashing in meetings.  How do I get this resolved, I have reinstalled windows and tried everything?

    Newcomer
    March 5, 2024

    Zoom freezing and eventually crashing because of R... - Zoom Community

     

    If you have MSI afterburner or RTSS rivatuner installed it could be causing the crash, check out the post above.

    Newcomer
    February 16, 2024

    I've been having the same issue for ages. I have a high spec custom built machine and Zoom constantly fails. I've followed the advice on this thread and many others and none of it worked. However - early days but I've found that the following has made a difference so far:

    Go to settings > video > advanced

    Then untick "optimise quality of the video I send with de-noise" and " optimise quality of the video I receive with super resolution".

     

    So far this has worked so far as I open a meeting and can actually select the controls immediately without everything freezing. I can also share my screen without it dropping out but yet to test it with another participant. Keeping my fingers crossed it works because I use Zoom all the time to deliver online masterclasses and have client meetings and dropping out every time I share my screen is a huge issue. Even looked at switching to Google Meet, so if this doesn't work, I think I'll try that for a while.

    Newcomer
    May 7, 2024

    I will try this and hope is works, I'm starting to want to give up and try another program. I have daily meetings and it makes me look very unprofessional to keep needing to restart my computer when I'm leading meetings and my screen/video freezes. I've tried disabling and reenabling video which has worked a couple of times, uninstalling and reinstalling Zoom - no change, many other fixes, only shutting down and restarting works - which is not acceptable to be able to be able to continue this way with the line of work I do. I hope they fix it soon.

    Newcomer
    March 17, 2025

    We are using various Surface Laptops and notice the computer locks up sometimes when in a Zoom meeting.  The experience is almost like the CPU is pegged at 100% where the whole OS and other applications seems slow.  We have noticed that when this is happening, the CPU seems to throttle down to under 0.4Ghz .     Sometimes this lasts 1-2 minutes, and then the CPU throttles back up to over 2+Ghz, and then computer is responsive again.   We have a ticket open wtih Microsoft too.