Zoom account hacked

[Lynda7]

Our zoom account has been hacked. I have spoken to 17 people at zoom over 48 hours on a continuous loop of new tickets, new people, multiple trust and safety report, more tickets. Zoom just close the tickets so I cannot escalate them. I am at a loss of what to do and am now resorting to making this public via every public channel that I can. I am stuck in an eternal loop of hell. Can anyone help?? 

[robmOz]

Ok that sounds pretty frustrating.

I would recommend documenting everything and become familiar with the Zoom terms of service found here:

https://www.zoom.com/en/trust/terms/

Depending on how far you want to take it look into finding a tech lawyer.

If my reply helped, don't forget to click the like button! Also, if this solved your problem, please click the accept as solution button.

[jannukgrrl]

I'd love to know how to even get through to a person to create a ticket. I think someone hacked embedded code into my account because everyone left my meeting and came back, and the obscenities (pr0n screen share and annotations) continued under a different, known participant.