Zoom Quits Unexpectedly/Video Stutters & Freezes after recent update to 5.11.3 (7123) | Community
Skip to main content
CherylAoife
Newcomer
CherylAoife
Newcomer
July 20, 2022
Solved

Zoom Quits Unexpectedly/Video Stutters & Freezes after recent update to 5.11.3 (7123)

  • July 20, 2022
  • 12 replies
  • 1 view

UPDATE: Issue fixed with update to 5.11.4 (7185)

 

Since the update on 7/19/2022, Zoom has been quitting unexpectedly and crashing and video has been freezing. It quits/crashes when I'm in Settings or anywhere else, actually. If I manage to get into Zoom to host a meeting or attend a meeting, my video freezes continually. I toggle the camera off and then back on and it works for a few seconds then freezes again.

I've uninstalled Zoom, shut down my computer completely, started my computer, then reinstalled Zoom to no avail. 

I've unchecked all the boxes under 'Use Hardware Acceleration For' and it still freezes and/or crashes.

 

I've checked all my Windows settings, hardware conflicts, driver updates, etc. And nothing.

 

UPDATE:

Quits/freezes whether Background filter on or off.

Logitech C525 webcam

GeForce 1050Ti, Driver 516.59

Windows 11 Pro Insider Preview 25163.1000

 

      Best answer by Fatrick

      Issue appears to be resolved on my end with latest update 5.11.4 (7185).

      12 replies

      B
      Newcomer
      BenRad
      Newcomer
      July 20, 2022

      Same thing happening here. I have also tried everything you described and still getting the same crash whenever video appears. 

        jamesdburke
        Newcomer
        jamesdburke
        Newcomer
        July 20, 2022

        Zoom auto-updated this morning before I joined my daily meeting and then I immediately started experiencing the same behavior you described.

        I believe it must be Zoom because I joined a call in Microsoft Teams today and had no problems with my video.

          CherylAoife
          Newcomer
          CherylAoifeAuthor
          Newcomer
          July 20, 2022

          Ya, my video works fine in other apps. Only Zoom is having issues. I use this for work every day so this is a pain in the patootie.

            N
            Newcomer
            Nella-Cakes
            Newcomer
            July 21, 2022

            I have same issue when using virtual background or video filter.

              P
              Newcomer
              pkovacs1
              Newcomer
              July 21, 2022

              Same here!

                R
                Newcomer
                rapatsky
                Newcomer
                July 21, 2022

                Confirm. Same bug. Video crash report popped up when I turn blur filter on. Reverted back to 5.11.1 version. OS: Windows 21H2 build 19044.1826, videocard: GeForce 1070 Ti, video driver: 516.59, camera: Logitech C920

                  R
                  Newcomer
                  rapatsky
                  Newcomer
                  July 21, 2022

                  You can download previous version 5.11.1 here

                    CherylAoife
                    Newcomer
                    CherylAoifeAuthor
                    Newcomer
                    July 21, 2022

                    I tried. Every time I click on the download button, it takes me to a screen to download 5.11.3. So gonna be using WebEx for awhile, me thinks.

                    R
                    Newcomer
                    rapatsky
                    Newcomer
                    July 22, 2022

                    On the right panel you can select previous version, then you need to disable automatic updates during install. And uninstall 5.11.3 before proceed with install

                      B
                      Newcomer
                      BenRad
                      Newcomer
                      July 21, 2022

                      What Webcam is everyone using: I'm using a Logitech C920 with the G HUB software installed.

                        CherylAoife
                        Newcomer
                        CherylAoifeAuthor
                        Newcomer
                        July 21, 2022

                        Logitech C525.

                         

                        GHub is installed but the camera doesn't appear to interface with it - just my mouse, keyboard, and headset.

                          B
                          Newcomer
                          Bjorn
                          Newcomer
                          July 21, 2022

                          Same problem for me! Updated today and as soon as I turn on the camera it freezes. I did some testing and when I turn off video background or removed the blur the camera stops freezing for me.

                           

                          My computer information:

                          AMD Ryzen 5 2600 Six-Core Processor

                          24 gb RAM

                          Windows 11

                          Zoom client version 5.11.3 (7123)

                            F
                            Newcomer
                            Fatrick
                            Newcomer
                            July 22, 2022

                            Adding my freezing issue here for signal boost.

                             

                            HD Pro Webcam C920 (Logitech)

                            Win 10

                            Occurred after latest update 5.11.3 (7123)

                             

                            My post of issue:

                            https://community.zoom.com/t5/Meetings/HD-Pro-Webcam-C920-Logitech-crashes-on-Win-10-PC-after-latest/td-p/68693 

                             

                              F
                              Newcomer
                              FatrickAnswer
                              Newcomer
                              July 25, 2022

                              Issue appears to be resolved on my end with latest update 5.11.4 (7185).

                                R
                                Newcomer
                                randomguy
                                Newcomer
                                July 22, 2022

                                Same issue - crashes. Windows 11 (latest - 21H2 Build 22000.795). Ryzen 5950x. Nvidia RTX 3060ti (latest - 516.59 ). Logitech Brio. 32GB DDR4.

                                 

                                Seems to be related to virtual background - blurring or otherwise. No issues on prior version of zoom client.

                                  Mellenius
                                  Newcomer
                                  Mellenius
                                  Newcomer
                                  July 24, 2022

                                  Yeah I am having this issue as well. Though the video specifically only freezes when background / blur effects are active. With no effects running video has no issue. However I haven't had this problem before I had gone on Zoom this past week.

                                   

                                  OS: Windows 10
                                  Relevant System Specs:
                                  CPU: AMD 5900x
                                  RAM: 64 GB
                                  GPU: NVIDIA RTX 3080 (10 GB)

                                  Camera: AverMedia "Live Streamer" CAM 313

                                    Show more replies
                                    Terms & ConditionsAccessibility statement
                                    Copyright © Zoom Communications, Inc. All rights reserved.