Zoom Doesn't Recognize my External Camera

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Hi

I am using a Win 10 laptop. I have an external Logitech webcam that is not working on Zoom. It works fine with other meeting clients like Google Meet and GoToMeeting. The drivers are updated. I have tried on different laptops and different USB ports without any luck. The problem is just with Zoom. I can see the virtual background, if selected, but there is no image. No other app is using the camera. Any suggestions?

Thanks

Rupert

Community Champion | Customer

Hi @NJ11

This may be a security setting, where Zoom did not gain permission to access your camera in Windows.

Please check your Windows Camera Privacy Settings and ensure that Zoom is listed as an allowed application - as below:

If that makes no difference, try right-clicking your Zoom icon and choosing Run As Administrator.

Hope this helps. Post back with any news.

Rupert

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NJ11Author

Explorer

Hi Rupert. Thanks, but it is still not working. I have tried on two different computers.

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Rupert

Community Champion | Customer

Hi @NJ11

A few more things:

Which model Logitech webcam do you have - something like a C920 or a Brio?

Could you make sure you are running the 64-bit version of Zoom:

https://zoom.us/client/5.8.0.1324/ZoomInstaller.exe?archType=x64

And could you try toggling off your Hardware Acceleration options under Video > Advanced in Zoom.

Thanks,

Rupert

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R

Robyn

Newcomer

I have this problem too. It looks like Zoom has had this problem for a number of months. I've seen no posts about actions to fix. Unfortunately I'm moving away from Zoom as a result.

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R

Robyn

Newcomer

I just uninstalled the current Zoom version and reinstalled version 5.7.8. Problem solved! Use google to find downloads of previous versions. My Zoom was working fine until I upgraded.

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