Zoom Doesn't Recognize my External Camera

Forum|Forum|4 years ago
September 28, 2021
3 replies
248 views

Hi

I am using a Win 10 laptop. I have an external Logitech webcam that is not working on Zoom. It works fine with other meeting clients like Google Meet and GoToMeeting. The drivers are updated. I have tried on different laptops and different USB ports without any luck. The problem is just with Zoom. I can see the virtual background, if selected, but there is no image. No other app is using the camera. Any suggestions?

Thanks

Rupert

Community Champion | Customer

Hi @NJ11

This may be a security setting, where Zoom did not gain permission to access your camera in Windows.

Please check your Windows Camera Privacy Settings and ensure that Zoom is listed as an allowed application - as below:

If that makes no difference, try right-clicking your Zoom icon and choosing Run As Administrator.

Hope this helps. Post back with any news.

Rupert

N

NJ11Author

Newcomer

Hi Rupert. Thanks, but it is still not working. I have tried on two different computers.

Rupert

Community Champion | Customer

Hi Rupert.

I am using Logitech C270HD.

I reinstalled the 64-bit version.

There are 4 options under Hardware Acceleration - I deselected all of them together and then one at a time. Still no luck.

Appreciate your time

best wishes

Hi @NJ11

Okay then. A few more steps/questions...

Is the camera listed in Zoom - and does it just show a blank or grey image (if you don't have Virtual Background? Or is it not even listed?

If it is listed in Zoom, can you try boggling the HD and Radio options under your video preview.

Are you also looking for Zoom to use the camera for microphone? Could you try selecting a different microphone source in Zoom, then restart Zoom.

You mentioned Google Meet and GoToMeeting. Can you ensure all those apps and tray icons are fully closed. Then close Zoom fully, including system tray. Then disconnect and reconnect the camera. Then open Zoom.

Could you try downloading the Logitech Webcam Settings app and maybe looking for a default-reset for the camera:

https://support.logi.com/hc/en-us/articles/360024692954--Downloads-HD-Webcam-C270

Does the webcam have an LED light on it when in use in other apps - and does that light come on when in Zoom?

Rupert

R

Robyn

Newcomer

I have this problem too. It looks like Zoom has had this problem for a number of months. I've seen no posts about actions to fix. Unfortunately I'm moving away from Zoom as a result.

R

Robyn

Newcomer

I just uninstalled the current Zoom version and reinstalled version 5.7.8. Problem solved! Use google to find downloads of previous versions. My Zoom was working fine until I upgraded.