Your internet connection is unstable

Forum|Forum|3 years ago
October 19, 2022
15 replies
315 views

A few weeks ago I started getting “Your internet connection is unstable” messages during meetings, and it was true – I froze momentarily for others and they froze for me.

So I called the cable company and a tech support rep said he saw the problem, could fix it remotely, and did. Only it happened again. So I called again and the rep said I needed to replace my modem. So I did and it happened again. So I called again and they sent someone out, who said the coax cable had degraded and he replaced it. And it happened again.

So I made a fourth service request and the guy replaced the new modem with a newer modem. And it happened again.

I’m at my wit’s end; at this point, I can’t believe the problem is the cable connection. But what else could it be?

I use Windows 11 with a new Dell laptop and a single wired connection to the net; I always reboot my laptop, modem and router (though the latter doesn’t play a role) before each Zoom session; I’m always Host or Co-Host and sometimes use ScreenShare but sometimes don’t and always have the problem, whether I’m using audio/video or not; the problem usually lasts just a few seconds (but is very disruptive); I don’t use high resolution; I update Zoom weekly; Speedtest – DL 370, UL 23, Ping 12/27/9.

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Anniam

Newcomer

I kept having same issues and 99% of time with Zoom. Sometimes MS Teams was a little slow, but the most of the time it was Zoom just not connecting, often crashing-relaunching. It turned out my company VPN was having timeouts and disconnecting without me noticing. An update to the VPN resolved Zoom connectivity issues.

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kel656

Newcomer

I have been having the exact same issue for me. It started last week and i am on Windows 11 also. What has worked for me to solve this is to open Zoom prior to joining a meeting, clicking on your user icon in the upper right corner and then select settings. Once in settings, go to the video section and underneath your webcam device uncheck HD and check original ratio. After that hit the advanced button, and change the video rendering method from auto to Direct3D9. Then close out of settings and then close your Zoom app and relaunch it and then join your meeting as usual and you shouldn't see the Your internet connection is unstable message anymore. Switching off HD forces your webcams video quality to 480p and using the Direct3D9 video rendering method just seems more stable than the Direct3D11 or GDI software video rendering method on Windows 11.

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DSegui

Newcomer

Thanks for this suggestion @kel656 - seems worth a try. I have made the configuration changes and will post after my next Zoom call (in about a week) whether it helped.

T

thaoh

Newcomer

OK, I've done some troubleshooting, and while I still haven't fixed this problem, I have more information to share.

1. Same PC, I take it to my work office... ZOOM WORKS GREAT.

2. Same PC, Home Xfinity internet connection - connected directly to Xfinity device Wifi - numerous "Connection is unstable" moments - about once every ten minutes. So frustrating for everyone
3. Same PC, Home Xfinity internet connection - hard wired - everything is perfect.
4. Same PC, Home Xfinity internet connection - wifi - using TEAMS and the website Doxy.me... same "Connection is unstable" moments!

Conclusion. It the WIFI connection from my PC on my Xfinity Router. Even when I connect not to the Wifi router directly but to my Deco Mesh... same problem. I have no idea how to solve this and it's upsetting. Help!

L

LIKHITH

Newcomer