Virtual Backgrounds and filter not showing up in the settings menu

[Kari76]

I use zoom in a web browser.  Today when entering into a meeting my virtual background wasn't active. When I went into the settings menu within the meeting the option for background wasn't available.  I then tried the arrow next to the start video button and the option for virtual video settings is not showing.  In my main settings virtual video is enabled.  I have restarted my computer logged out and back in and I am still unable to access the virtual backgrounds.  Would love some assistance on how to have my virtual backgrounds back. At this time I can't even get the blur as there isn't the option to get to that part of the settings.  Thank you

[Vtred]

I'm having this same issue.  I'm also not able to share my screen when using zoom in my browser.   : (

[MGSR]

Hello @Kari76,

Welcome to the Zoom Community! We're glad to have you here. 

It has been identified as an ongoing issue.

You may refer to this thread for updates or register your email here to receive email/sms updates.

[Raelea]

Did you ever get an answer? I'm having same problem.

[Kari76]

No.  It just came back on it's own.