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Virtual Background not working after zoom update

iamshar01
Newcomer
Newcomer

‎2023-06-30 10:28 PM

I've been using image virtual background since I got my PC, but after updating zoom. I haven't been able to use virtual backgrounds. It says your device does not support virtual backgrounds. Please help this is my system

Intel(R) Pentium(R) CPU G4560 @ 3.50GHz 3.50 GHz

Windows 10

Nvidia GTX 1650

Topics:
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1 REPLY 1

chrismenard7
Community Champion | Customer
Community Champion | Customer

‎2023-07-01 05:50 AM

Your virtual background was working, and after the Zoom update, it is not working. Thanks for including your computer specs. That is helpful. I added a screenshot from Zoom's support page. It looks like it should work, and, as mentioned, the virtual background was working. Here is the page for Zoom's virtual background requirements. https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements You may want to see if your Nvidia card has an update. Also, did you do a restart? Can you try to use another image? Also, what error message do you receive? 

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