VIDEO STUCK IN 'PROCESSING RECORDING' STAGE

[LaurenK22589]

Hello,

I have an important video stuck in the 'processing recording' stage. It's been almost 48 hours and I desperately need the video. How can I resolve this?

[CarlaA]

Hi @LaurenK22589 , I am sorry I missed this post! Are you experiencing issues like this currently? If so, please let me know and I will do my best to assist. 

Carla,
Zoom Community Team

[devilsparty]

I need help. Mine is stuck in the SAVE MY RECORDINGS AT phase. HELP! 

[CarlaA]

Hi @devilsparty, i'm sorry to hear that you are having issues with your recording. Please follow the steps in this article to troubleshoot: Troubleshooting local recording issues 

I hope this helps!

Carla,
Zoom Community Team

[devilsparty]

Do I just hit CANCEL and will I lose it? It's completely blocking my screen so I can do NOTHING while it is up there.

SOOOOO disappointing that after three years of a paid subscription the first time I need help I am denied any.