Unable to update Zoom to the latest version on Mac

Same problem.  Day 2.  What gives?

I finally got a response from a help ticket I put in. I had to uninstall then reinstall the program. If you have a new mac with an M1 chip there is a new version you have to install instead. This was their help:

I understand that you are getting the Error code:10004. Allow me to assist you with this. 
 
In some cases, this problem may be caused by the specific hardware/network-related issues of your Mac device. Please pay attention to what kind of processor are you using. You can find the details by clicking on the Apple logo and then about this Mac.
 
If your device has an M1 Silicone chip, you will need to uninstall your current Zoom application and install a special Zoom client from our Download Center.
This chip was first introduced in new Mac devices in late 2020.
(zoom.us/download😞

If you've already tried this, I would recommend uninstalling the Zoom application using our specific Zoom Uninstall file per the instructions below:
 
Open Finder -> Applications and right-click Zoom.us.
 
From here, select "Show package contents":

Next, open Contents -> Frameworks:

Lastly, launch the Zoom Uninstaller file on your device:

Doing so should uninstall the Zoom application from your device. When this had been accomplished, please browse back to our Download Center at zoom.us/download and install the correct Zoom Client for Meetings for your Mac device.
 
Download the M1 client version if on a Mac with an M1 chip.
NOTE: For users running Zoom on a Mac device with the M1 chip, they may need to download/install the Rosetta app in order to resolve this issue. For instructions, please see the article from Apple Support.

Once you've completed the above, please let me know your results and I will be happy to investigate further as needed!
 
You may refer to this article, https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application for your reference. Also, feel free to visit: https://support.zoom.us/hc/en-us for more helpful information.
 
Thank you for doing business with us.

OK all, here is how I fixed it, the below was a little off so I'll tell you where I changed it:

Hi @awarsoca @mgoldax2023 gotcha! Lets try this.. 

• Please go to Privacy & Security   —> full disk access —> Installer and then enable Privacy & Security   -> Files and Folders —> Installer—>Downloads folder.
• After enabling these options please reboot your device and try installing the Zoom desktop client app again.

Note:
If the installer is not seen at the above location, please add it manually by going to Finder > Go > Go to  Folder...- key in /System/Library/CoreServices/Installer.app and then add the installer once the option is listed.

 

 

There are also a couple of discussions around this with some troubleshooting content with some success! 

• Unable to install updates Error code:10004 
• Error Message 10004 
• error 10004 -> uninstall/reinstall -> installation failed (ventura 13.0) 

 

Hope this helps! 

 

 

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I did this instead 

• Please go to Privacy & Security   —> full disk access —> enable us.Zoom.
• After enabling these options please reboot your device and try installing the Zoom desktop client app again.

Rebooted and tried the pkg in download.  I tried to enable all users but it failed (probably IT admin lockdown).  I then went to finder, go (as above) and navigated as it was shown.  went to the pkg in downloads and installed for myself only and I am good go with Zoom.

 

 Hope this helps

where am I going to Privacy & Security? On my MAC OR IN ZOOM!?

I am not able to install today-it is Aug 26 several days since first post on this-what is being done?? I tried the fix and am unable to even uninstall! Do something!

Oh man, that sounds super frustrating, especially when you've got work to do. I've been through the same kind of tech issues, and it's a real headache. Here's what I'd recommend:

First, make sure your Mac's OS is up-to-date. Sometimes app issues stem from an outdated OS.
Try downloading the installer again, but this time, maybe use a different browser. You never know; it could be a browser issue.
Turn off any antivirus software temporarily, just in case it's preventing the installation for some reason.
If that fails, try installing while logged into your Mac as another user. It's possible that your user profile is causing the issue.
Lastly, if all else fails, I'd recommend reaching out to Zoom's customer support. In my experience, they've been pretty helpful.

Good luck! Let us know how it goes.