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Unable to establish secure connection with Zoom

Forum|Forum|4 years ago
January 11, 2022
22 replies
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Hi Team,

One of my user in office facing issue while joining Zoom meeting "Unable to establish secure connection with Zoom"

Screen shot is attached. Any idea what we can do in this case. Have already tried reinstalling ZOOM app and User had tried different internet service provider for connecting Zoom meetings

Best answer by georgieg

*I was able to fix this issue - through contacting them by email. It worked on my Mac. Hope this helps someone.

*Open the Zoom desktop application.

Select zoom.us at the top of your screen and select Uninstall Zoom.
Select OK to confirm uninstalling the Zoom desktop application and all of its components.
Restart your Mac
Reinstall Zoom via zoom.us/support/download

S

sfoerster

Newcomer

I just started seeing this error today. The Zoom error (unable to establish secure connection to zoom) is referencing a certificate generated by our development system for a nonexistent domain for use internally and is completely unrelated to Zoom.

The error banner keeps popping up and there's no apparent way to suppress it.

R

Ross-McIntyre

Newcomer

I had the same problem. I resolved the issue by going to "Add/Remove Programs" searching for Zoom, and clicking uninstall. After that the message boxes stopped popping up and I could get on with my work.

S

sfoerster

Newcomer

The Zoom error banner seems to only display when docker containers are running hosting services on HTTPS tcp/443 serving that certificate on localhost.

L

LC89

Newcomer

I'm having the same issue

G

GaganAuthor

Newcomer

Hi All,

I am able to fix this by login to Zoom online portal.

Under profile setting look for Calendar and Contacts Integration. Deleted the exiting integration setting and configured as per my company stand again by choosing O365 option.

T

txrick

Newcomer

this is what I get HELP

V

vikastawale

Newcomer

I have same issue with our company users.

R

reakonobi

Newcomer

Has anyone found a solution for this issue? several users at our company is getting the same error. Zoom not connected status. Unable to establish secure connection. see attachments. Please Help!!!

G

GaganAuthor

Newcomer

login to Zoom profile on web browser.

Under profile setting look for Calendar and Contacts Integration. Delete the exiting contact and calendar integration setting and reconfigure as per your company standar

R

reakonobi

Newcomer

Great! I was able to schedule a meeting Thank you, really appreciated. But i am still getting "not connected" status on top left. see attached screenshot

M

Mul

Newcomer

I was having the same problem, and I changed my browser settings to always use secure connections (in Google Chrome go to Settings -> Privacy and security -> Security -> Advanced -> Always use secure connections) and it apparently solve the problem. Hope it helps.

I

imkbgeorge

Newcomer

This just started today. I have tried every suggestion on this thread and nothing is working. I am on a Mac and does not matter if I use Chrome or desktop app. This is becoming debilitating.

M

mbrocc

Newcomer

This also started for me last night and is very annoying! Won't go away. I have no settings with my organization for my calendar and contacts integration therefore have nothing to reset. Tried everything else here too and nothing seems to work.

A

AR1113

Newcomer

This also started for me yesterday and none of the above solutions have worked to resolve it (updates, time/date, calendar sync, etc.). Something must have changed on Zoom's end, right? This question needs revisiting!

J

Jotase

Newcomer

Having the same issue on my Mac running Chrome. Is there a fix for this?

C

cej3

Newcomer

I'm having the same issue and I have tried all the options on this thread. It just started today. Any update if there is a fix for this?

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NatalieBurrows

Newcomer

I also have had this issue since the beginning of 2023 and it's causing disruption to my meetings. I'd like a solution please zoom. It can't be an unsecured connection when I'm conducting zoom meetings just fine.

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imkbgeorge

Newcomer

Additional info: We have 3 macbook pros in the office. All on the same network. Tried both browser and desktop app to use Zoom. Only 1 computer has this issue. I have tried hard-wired to ethernet and wifi. I have disabled Avast. I have tried all solutions mentioned in the thread. The problem computer is on the latest Zoom version 5.13.4 and OS Monterey. 2 with no problem are on 5.12.9 and OS Monterey and 5.12.2 and OS Big Sur. I do not see a way on Zoom.us to download an older version of the software to test. The first I noticed the issue began January 10, 2023 8AM ET. Everything was fine as of January 9 4PM ET. Does anyone from Zoom ever check these threads?