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Unable to connect

SA65
Newcomer
Newcomer

‎2024-12-18 09:23 AM

For about a week now, when I start a meeting I get the "unable to connect" message.  I have a stable internet connection and no firewall or proxy. I've been using Zoom since 2014 and this has never happened before. I've reported this problem twice and have not received any response from Zoom. Does anyone have a solution to this problem? It's interfering with my volunteer work.

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1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

‎2024-12-18 08:49 PM

The Zoom community is here to provide you with assistance as a form of customer service. Most of us here are skilled volunteer users of Zoom offering free assistance. You did not state what device you are using so I will assume a MacOS. See the following: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062834

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