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Spoke words come through fine but no music or singing

Forum|Forum|3 years ago
December 26, 2022
5 replies
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I am having trouble when zooming our church services. The spoken word comes through clearly but as soon as the music and singing starts the audio stops working. I have tried to alter a variety of settings but cannot find out why.
This has only started happening since around July as before that all services where heard ok.

Anyone any suggestions please?

Best answer by Eliot

hi @AP2023

Zoom support article recommends disabling or uninstalling MaxxAudio on Dell.

Resolution

Disable the audio control maxxAudio, Bang & Olufsen, LG Smart Assistant software, or any similar software on your computer or uninstall it then restart the computer.
Update any audio drivers on your computer.
Disable audio enhancements on your computer.

Music and singing audio issues on Windows 11

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065231

@storyhub (Community Champion | Customer) posted a new reply in Zoom Meetings on 2025-05-20 07:20 PM :

Re: Stop Hijacking Our Microphones: Fix Zoom’s Audio Control Problem

As an audio and broadcast engineer I can tell you that computer audio can be very complicated. There are lots of audio settings! Try the following In windows 11. Check system > sound > properties > general audio. Make sure it is set to don't allow.

please also see:

Configuring audio for music and singing

Configuring professional audio settings for Zoom Meetings

please also see:

Configuring audio for music and singing

Configuring professional audio settings for Zoom Meetings

Please let us know if these suggestions fixed your issue.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

E

Eliot

Community Super Champion | Partner

hi ac22,

Is your setup:
All the microphones feed into one audio mixer. The microphones include:
(1) microphone for the pulpit and
(2) microphones for the music and singing
Audio mixer controls selection of microphone inputs for outputs.
Outputs of audio mixer are:
(1) audio amplifier to power speakers and
(2) Zoom computer audio input
suggestions:

Verify that mixer is set to send audio from microphones for music and singing to Zoom audio input.
Verify that zoom audio is not muted.

thanks, eliot

A

AC22Author

Newcomer

Thanks for your reply. At the moment I am not using an interface from the mixer to my laptop (but have recently purchased one for future use. ) I record via a camera and mic next to the speakers. This has worked well until the windows 11 update. Now the spoken word is fine but music and singing won’t work.

E

Eliot

Community Super Champion | Partner

I am stumped. The only questions I can think of -

1. is the speaker next to your microphone actually playing the music and singing?

2. does the microphone pick up any sound at the time of the music and singing?

3. is it possible that the zoom audio (microphone) has been muted at the time of the music and singing?

4. this may be related to noise suppression by the mike or zoom. what level of background noise Suppression is selected? please see

Configuring professional audio settings for Zoom Meetings – Zoom Support

thanks, eliot

E

Esther8

Newcomer

It seems this is an issue with more than I expected with no solutions. I sometimes attend a religious meeting on zoom, and I can hear the speaker well and I can also hear the answers of any participants that are either at the Hall or on zoom well. However when it comes to the songs, I cannot hear a thing. I don't have this issue on my tablet and I didn't have this issue on my previous laptop. This issue only started when I got my new laptop in early December. I have tested the speakers and microphone on my laptop and they work fine, however when I have done the test through the zoom settings the microphone works fine but the speakers do not work properly.

It would be great if the zoom technical team could come up with a solution to this glitch.

As an after thought I have an ASUS Vivobook laptop, so was wondering if this is a common denominator with everyone else that is having this same issue.

B

BirdsFly24-

Newcomer

Same here, only on my laptop. I have an ASUS Vivibook and cannot hear songs. I have uninstalled and reinstalled Zoom many times but no improvement. I have tried all the suggestions in this thread with no success.

_

_NG_

Newcomer

I found the solution was to download the MyASUS app on the laptop (from the Microsoft store) and after sign-in there, go to the home page of that app (the navigation to the app home page was on the bottom right of the landing page), then respond to an alert to update the speaker drivers by clicking to update them.

P

phcorrigan

Newcomer

This may help: https://open.substack.com/pub/patrickhcorrigan/p/setting-up-zoom-audio-for-musicians?r=1okigy&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true

E

EliotAnswer

Community Super Champion | Partner

hi @AP2023

Zoom support article recommends disabling or uninstalling MaxxAudio on Dell.

Resolution

Disable the audio control maxxAudio, Bang & Olufsen, LG Smart Assistant software, or any similar software on your computer or uninstall it then restart the computer.
Update any audio drivers on your computer.
Disable audio enhancements on your computer.

Music and singing audio issues on Windows 11

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065231

@storyhub (Community Champion | Customer) posted a new reply in Zoom Meetings on 2025-05-20 07:20 PM :

Re: Stop Hijacking Our Microphones: Fix Zoom’s Audio Control Problem

As an audio and broadcast engineer I can tell you that computer audio can be very complicated. There are lots of audio settings! Try the following In windows 11. Check system > sound > properties > general audio. Make sure it is set to don't allow.

please also see:

Configuring audio for music and singing

Configuring professional audio settings for Zoom Meetings

please also see:

Configuring audio for music and singing

Configuring professional audio settings for Zoom Meetings

Please let us know if these suggestions fixed your issue.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

A

AC22Author

Newcomer

Thanks Eliot. I finally drilled down into my laptop settings and it was an easy fix in the end. I just turned off enhanced audio and it is now working well. Trouble is it occasionally resets but at least now I know how to fix it.

many thanks for everyone’s help with this.