Screen share freezing on iPad

[FintonWheatcrof]

We have a set up for meetings with clients where we use one iPad as a camera and another to share a presentation. This essentially allows us to keep one mounted on a stand (to use as a camera and to see the clients) and one free for making notes and sharing the screen, thus avoiding the problem of the camera looking up your nose! The two ipads are connected to the same zoom account and this has worked well up to this point. Now however, we are having issues where the screen share is no longer working and is essentially showing a screen shot rather than what is happening on the screen. any ideas would be greatly appreciated.

[Frank_TB]

Hello,

I have no experience with Contact Centre, but generally Zoom does not allow signing in on two devices of the same type at the the same time.

"You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device". 

https://support.zoom.us/hc/en-us/articles/360000787483-Signing-in-to-Zoom-on-multiple-devices#:~:tex... 

Regards

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