Newcomer

Question

Profile image not showing now when video is turned off

Forum|Forum|4 years ago
September 15, 2021
13 replies
5 views

My profile picture is no longer showing when I turn my video off or is already off when entering a room or meeting. How do I get the profile pic to show again and not just have my name?

timstringer

Newcomer

If you click the Security button in Zoom's toolbar you'll see a Hide Profile Pictures option. If this is option is checked, uncheck it to display profile photos when the video is off.

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Sonya_

Newcomer

I can't find a security button in the toolbar when I'm called into a zoom meeting hosted by others.

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soulkraft

Partner

Same with me. I don't see the security button.

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WeeLaddie

Newcomer

I just posted a question regarding my video disappearing, first intermittently, then permanently, on my Chrome device. Your answer on the 15th applies to a Profile Picture which isn't quite the same problem, but related. Perhaps you can help. Thanks

Bort

Employee

Your profile picture on your Zoom account is the image that is used when your video is off in a meeting. Make sure you have a profile picture uploaded, sign-out of the Zoom Chrome app, then sign-back in.

There may be other reasons that your profile picture does not appear in a meeting when your video is off. As Tim mentioned, the host may have disabled them from being used in the meeting or the host is utilizing Focus mode.

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Tamara6

Newcomer

Under Security I do not have the option to show/unshow the profile picture - even when I am the host. Also, my profile picture used to be shown most of the times when I turned my camera off, now it is never shown no matter who hosts the meeting. This has been the case for a couple of weeks/maybe month(s). Was there a major update regarding the display of profile pictures?

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DevinM

Newcomer

It is the same with me...as what Tamara6 said...

" I do not have the option to show/unshow the profile picture - even when I am the host. Also, my profile picture used to be shown most of the times when I turned my camera off, now it is never shown no matter who hosts the meeting. This has been the case for a couple of weeks/maybe month(s). Was there a major update regarding the display of profile pictures?"

Please help...this has been the case for many months with me.

Thank you!

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RR001

Newcomer

This just started with my Zoom tonight. My version of Zoom is up to date. Nothing at my end has changed. I'm using it on a Mac Monterey, through the Zoom app, which is also the latest version.

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lesnla

Newcomer

Ditto, but mine has never worked over the past year. I don’t have a security button either

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ScottAskinosie

Newcomer

I have the same issue. I have a profile picture that has always shown when I turn my camera off but it stopped today. Yesterday it was in and out, if I left a meeting and came back it would show up. But today it is not, no matter what meeting I am in or how many times I leave and come back...

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ScottAskinosie

Newcomer

Actually, I just tried to enter a meeting using a link sent to me in an email Vs a link that was posted in Slack and when I used the link sent to me in an email my profile picture appears when I turn my camera off but when I use the link from Slack it does not. Both links point to the same room but the link in my email does not require me to enter a passcode so they were made slightly differently. So in my case it seems to be the method by which I enter a room that determines whether or not my profile image appears when I turn my camera off.

Additionally, from my perusing on the support forum, this seems to be affecting many Mac users as of this last week. We are far from the only ones experiencing this strange anomaly.

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F_Reed

Newcomer

Likewise; my profile picture won't come up when video is off, I can't find any security button, and none of the suggestions attached below work. I've been through all of the settings, advanced settings, etc. Why can't anyone in Zoom or the community respond to this?

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TraderX

Newcomer

Log in to Zoom web portal. Settings > In Meeting (Basic) > Hide participant profile pictures in a meeting. Toggle it off.

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wiliamyates

Newcomer

I tried that already and it did not work. Will try again though

CarlaA

Community Manager

Hi @wiliamyates, can you confirm that you are logged in to your Zoom account before you start the meeting?

If you are logged in to the correct account and are still having issues, can you please uninstall and reinstall the Zoom app.

Let me know how it goes!

Carla,
Zoom Community Team

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lesnla

Newcomer

that didn't work for me either...

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lindaem

Newcomer

I found this article particularly helpful.

https://www.guidingtech.com/fix-zoom-profile-picture-not-showing-in-meeting/

CarlaA

Community Manager

Hi everyone!

If you are experiencing issues where your profile picture is not appearing during Zoom meetings, follow the steps outlined in this article to troubleshoot: Troubleshooting profile picture issues

I hope this helps!

Carla,
Zoom Community Team

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npenn99

Newcomer

CarlaA... these instructions do not help. when I have my video off, on my desktop client, in an active meeting, and I click on my video tile, there is no option to ADD PROFILE PICTURE. I have a profile picture in place and it would show just fine when my video was off, but it has recently started NOT showing when my video is off, even in meetings that I host, with that option for profiles pictures to be displayed in the "ON" mode. This is very frustrating and I have spent a LOT of time trying to figure it out. I don't know what changed in the Zoom software with the latest update, but it has certainly caused this new bug and it's generating a lot of unhappiness. Photo attached that shows the menu I get when I click on my video tile in Video Off mode.

CarlaA

Community Manager

Hi @npenn99,!

To make sure that your profile picture will show up during meetings, kindly ensure that you are signed in to your Zoom account before starting or joining a Zoom meeting. When you’re signed in, your profile picture will appear because it’s connected to your Zoom account. When you’re not signed in to Zoom when you join a meeting, your profile picture will not appear; you are a guest user, which does not have a profile picture.

If you are signed in to your Zoom app but still having issues, please uninstall and reinstall the Zoom app by following the instructions on this page. Uninstalling and reinstalling the Zoom application and then seeing if that resolves the issue.

Let me know!

Carla,
Zoom Community Team

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