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Erick_Borges
Newcomer
January 11, 2023
Solved

Problem with camera in zoom, freezing

  • January 11, 2023
  • 7 replies
  • 21 views

Every time I turn on the camera in the meeting it appears normally, but after a few seconds it starts to fail and repeat my image as if it were a gif. but this only happens on zoom´.

I have 2 cameras and I use the background, both show an error in the zoom but it doesn't show an error in any other program.

    Best answer by encara

    Hey @Erick_Borges, if you've upgraded to the latest version of Zoom there seems to be an issue in the current build.

     

    See here to install an older version:  https://community.zoom.com/t5/Meetings/12-28-2022-Zoom-Update-Video-Freeze-With-Flashing-Multi-Color...

     

    7 replies

    E
    Newcomer
    encaraAnswer
    Newcomer
    January 11, 2023

    Hey @Erick_Borges, if you've upgraded to the latest version of Zoom there seems to be an issue in the current build.

     

    See here to install an older version:  https://community.zoom.com/t5/Meetings/12-28-2022-Zoom-Update-Video-Freeze-With-Flashing-Multi-Color...

     

      D
      Newcomer
      DAS27
      Newcomer
      January 16, 2023

      Meaning uninstall the app and then click on this link? I'm one of those tech-lite people and apparently my Pro Plan does not allow live chat. Ugh. Camera is freezing all of a sudden.

       

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        Newcomer
        chantalm
        Newcomer
        January 11, 2023

        It used to work well before the last upgrade, and now i have the same problem as Erick. The last upgrade doesnt work

          P
          Newcomer
          PeteW
          Newcomer
          January 13, 2023

          I am experiencing exactly the same problem following the Zoom update to the latest version

          A
          Newcomer
          AndyB13
          Newcomer
          January 13, 2023

          Can't remember where I found it (sorry) but I have just tested this as a fix for this problems and it seems to work:

          Video settings:

          Set Adjust low light to manual

          in the video settings Advanced tab UNcheck the box "optimize video quality with de-noise"

          I have no idea what this does, but it does now appear that I can run a Zoom meeting with two cameras and screenshare.

          HTH

            D
            Newcomer
            DAS27
            Newcomer
            January 16, 2023

            This seems to have worked. Thanks!! Should I still install the link shown above in Encara's comment?

             

            A
            Newcomer
            AndyB13
            Newcomer
            January 16, 2023

            I am no techie so I can only give my rule of thumb which is that I never install or delete anything if something is working!  Unlike most software developers (it seems) I am definitely of the "if it ain't broke, don't fix it" school.

            D
            Newcomer
            DAS27
            Newcomer
            January 16, 2023

            Ha! Exactly. It's working now. I won't fiddle with anything else. 🙂

             

            P
            Newcomer
            PeteW
            Newcomer
            January 16, 2023

            I am similar and a semi-techie - little point going back to the old version if the fix of unchecking the optimise video quality addressed the problem - it worked for me ok.  If that didn't fix it (but I suspect it will have done for most people if not everyone), then roll back to the previous release.  The problem is recognised as a bug in the release by Zoom and is being permanently addressed shortly in an updated release shortly (see posts on other channels).     

            D
            Newcomer
            DAS27
            Newcomer
            January 16, 2023

            Thanks for weighing in. What a pain, honestly! It took me more than an hour to troubleshoot this on my own prior to teaching a Zoom class. But...it worked. Too bad Zoom 1) doesn't offer live chat for ProPlan members and 2) too bad there's no "alert" email that goes out when stupid things like this happen that affect so many people...

            V
            Newcomer
            Vamonosraza
            Newcomer
            November 12, 2024

            This is an old Post but am replying because I had the same issue and what solved it for me was reverting to an older display Driver through the Device Manager settings on Windows. I suggest looking up how to do this.

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              Newcomer
              OnePrg
              Newcomer
              March 14, 2025

              I have the same problem. Windows 11 Home, Zomm latest version. The video plays for a few seconds and then freezes. It is the video that freezes, Zomm itself does not freeze.  No video settings help.

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