Newcomer

Question

Outlook Plugin Wont uninstall

Forum|Forum|4 years ago
November 9, 2021
6 replies
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We deploy zoom outlook plugin msi through SCCM in our environment. If we manually install/uninstall or go through sccm to upgrade a previous outlook plugin install we get these errors. The zoom cleanup tool doesnt work for the plugin.

Does anyone have any ideas on how to force remove the plugin so a reinstall can work? We are full IT admins for our org and there only a handful of these issues but they are growing.

J

jaredallen

Community Champion | Employee

Hi @aadeboje1,

Please can you try downloading a copy of the Outlook Plugin from the following location to the affected machine:

https://www.zoom.us/client/latest/ZoomOutlookPluginSetup.msi

Then start a command prompt and run the following command from the location where the file was downloaded:

msiexec.exe /x “ZoomOutlookPluginSetup.msi”

Hopefully this should launch the uninstaller.

Please let me know if this resolves your issue. If so, don’t forget to mark the reply as an accepted solution!

J

Jax20

Newcomer

I am also having the same issue. I installed from the link you gave, ran the command and still get an error. Any help would be appreciated.

S

Stephen_IT

Newcomer

Run this fix from Microsoft. It fixes the uninstall issue.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d#:~:text=The%20Program%20Install%20and%20Uninstall%20troubleshooter%20helps%20you,when%20you%20start%20downloading%2C%20select%20Run%20or%20Open

J

jaredallen

Community Champion | Employee

Hi @aadeboje1 ,

Did you manage to resolve this issue? Let me know if I can be of any further assistance?

D

DrSIKC

Newcomer

I am having the same issue. I continually receive an error message that says a network resource is unavailable. It is looking for an installation package containing '5.8.6.170.msi'. It also prevents me from installing Zoom updates.

3

305William

Newcomer

Hi, answering this because "I know how" and "these work for me" YMMV.
tl;dr
The Zoom uninstaller has very limited usefulness if the original source files are missing. You will need to Brute Force it via one of these three methods in order of preference for risk tolerance.
1. Microsoft Program installer /uninstaller Fix problems that block programs from being installed or removed (microsoft.com)
Official MS app/link that fixes the problem 9/10 times. Run it, wait.......pick Zoom Wait..................Click next a few times, Done.
You can reboot if you like but it generally works as long as Zoom isn't actually running (or anything that uses the Zoom Plugin like Outlook) before you run it.

2. Windows Profile deletion "Tactical Nuclear Option"
Yeah nobody really wants to do this unless you hate your users, and yourself.

3. Regedit GUID "Search and Destroy!"
Find the GUID of the offending app (however you fancy) in regedit and kill it, with fire. If the first two option were the Army and the Air Force-- This option is Special Forces. Go in and surgically remove the thing you don't like without mucking up the works. - Really only done if Option 2 has been done or you can't do option 2. sometimes there's more than one.

Why does this happen?
Well I don't really know the why OK? 'cause I'm busy trying to fix other stuff, important stuff like the internet powered, espresso machine.
But I do know that it happens on managed systems (SCCM, N-ABLE) where third parties patch the app from a temp repository. When Zoom pushes an update (and you don't have it turned off in Group policy for example) it doesn't play well with your "managed" version and Boom you are in Dante's Hell of installation loops.

Good Luck and God Speed 😉

Side note If you actually keep a repository of all the old MSIs you have delivered, you might be able to copy the to the local machine and see if that works as a source.

J

Jax20

Newcomer

Thank you so much - #1 option worked for me 🙂 Appreciate the assistance!

S

Stephen_IT

Newcomer

This worked for me.

Microsoft has a fix for the unistaller:

Run this fix from Microsoft.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d#:~:text=The%20Program%20Install%20and%20Uninstall%20troubleshooter%20helps%20you,when%20you%20start%20downloading%2C%20select%20Run%20or%20Open

An update (either Windows or Zoom; take your pick) broke this plugin in Outlook for a user of mine. I tried to uninstall it and the popup said it was on a Network resource that it couldn't find... Its missing the ZoomOutlookPlugin64.dll. I did a "dirty" install and that Zoom Plugin directory never gets created. I did a search on another computer and found the directory.

Anyone know if I can copy the directory with all the .dlls to get it to recognize it and maybe allow uninstall? I need a ZoomPluginRemovalTool for x86 and x64 bit please. Also, is there some registry entries I could delete that would facilitate my uninstall/reinstall? btw... I uninstalled Outlook 365 x64 COMPLETELY and still got same problem within Outlook. Plugin won't install or uninstall after being broke. Any info would be appreciated.

W

willjoe2442

Newcomer

File > Options > Add-Ins > Manage COM Add-ins > Go... > Select the add-in you want to remove > Remove button.

Regards,

Will

S

Stephen_IT

Newcomer

Search Microsoft for this cab file: MicrosoftProgram_Install_and_Uninstall.meta.diagcab it will fix the uninstall problem.

REF: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d#:~:text=The%20Program%20Install%20and%20Uninstall%20troubleshooter%20helps%20you,when%20you%20start%20downloading%2C%20select%20Run%20or%20Open