One Time Passcode is not sending code to e-mail | Community
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Newcomer
March 1, 2023
Question

One Time Passcode is not sending code to e-mail

  • March 1, 2023
  • 4 replies
  • 11 views

One Time Passcode is not sending code to e-mail

    4 replies

    Newcomer
    March 2, 2023

    Check your spam/trash folder. Try resending the code. Clear your browser's cache/cookies, then try to register an account again. If you have a VPN service running, turn it off as it may cause latency issues or delay of the verification code

     

    Regards,

    Will

    Newcomer
    May 25, 2023

    i have same issue. no mail in spam folder either.

    Community Champion | Customer
    May 25, 2023

    Hello,

     

    I'm not saying this applies to you, but if you are sharing a Zoom account amongst a few people the email goes to the licensed account holder email address.

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

     

    Newcomer
    August 24, 2023

    I am having the same issue. I am logging in to a different work computer. I verified my login information online and signed in earlier and now I'm not receiving codes to my work email. Just that I need to sign in over and over. I click on like to signin and I just get the user profile account on Zoom.us.

     

     

    Stephen Miranda

    Sport Clips Inc.