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One Time Passcode is not sending code to e-mail

Asabry
Newcomer
Newcomer

‎2023-03-01 10:25 AM

One Time Passcode is not sending code to e-mail

0 Likes
4 REPLIES 4

willjoe2442
Contributor I
Contributor I

‎2023-03-01 09:44 PM

Check your spam/trash folder. Try resending the code. Clear your browser's cache/cookies, then try to register an account again. If you have a VPN service running, turn it off as it may cause latency issues or delay of the verification code

 

Regards,

Will

0 Likes

frans3q
Newcomer
Newcomer

‎2023-05-25 05:48 AM

i have same issue. no mail in spam folder either.

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Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-05-25 05:59 AM

Hello,

 

I'm not saying this applies to you, but if you are sharing a Zoom account amongst a few people the email goes to the licensed account holder email address.

 

Regards

If my reply helped, don't forget to click the accept as solution button!

 

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Stephen_IT
Newcomer
Newcomer

‎2023-08-24 07:58 AM

I am having the same issue. I am logging in to a different work computer. I verified my login information online and signed in earlier and now I'm not receiving codes to my work email. Just that I need to sign in over and over. I click on like to signin and I just get the user profile account on Zoom.us.

 

Stephen_IT_0-1692888935872.png

 

Stephen Miranda

Sport Clips Inc.

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