Not receiving email confirmations after registering for events.

[kellharr]

I am not receiving the email confirmations after registering for events within the company.  I see the "successful registration" message, but never receive the email with the link to add to calendar/attend the sessions. 

[MGSR]

Hello @kellharr!

Welcome to the Zoom Community! We're glad to have you here.

If you are seeing a "successful registration" message after registering for company events but are not receiving the confirmation email (which includes the link to add to your calendar or attend sessions), this may indicate an issue with the email delivery process.

• After completing registration, attendees are supposed to receive a confirmation email with a join link to access the event lobby and sessions.
• There have been recent updates and resolved issues related to confirmation emails for Zoom Events, including fixes for problems where users did not receive pre-registration confirmation emails.

You can try these troubleshooting steps:

• Check your spam or junk email folder for the missing confirmation.
• If you still do not receive the email, your company’s IT or Zoom admin may need to review email delivery settings or check for any ongoing issues with the event platform.
• You may also want to contact your internal support team or the event organizer to ensure your registration email address is correct and to request a manual resend of the confirmation email.

[james32]

I have the exact issue that @kellharr reports. It has also been ongoing for some time. I have:

• checked spam and junk settings
• confirmed with my email provider that no messages have arrived from zoom (they checked their logs -- twice)
• double checked that my email address is correct -- everywhere

As a free user, who has only limited use for zoom, I can't contact zoom support directly (shame on them!), and can find no error in my account setup, or helpful information in the knowledge base / support material.

I also posted a community message regarding this a few days ago (https://community.zoom.com/t5/Zoom-Meetings/Webinar-registration-email-not-sending-or-arriving/td-p/...). No replies yet.

As far as I am able to tell, Zoom is blocking, or simply not sending email to my address. It will do so to any other email address I use.

Come on Zoom! Please help us little guys!

[MGSR]

Welcome to the Zoom Community, @james32! Kindly check out this article to check Zoom's email server IPs and make sure that they are not blocked.

[james32]

Hi

Yes. I already found and checked that article. No, Zoom's email server IPs are not being blocked. 

So no, the issue isn't fixed for me.

Hope to find an answer.

[james32]

Yes. I already found that article and no, no Zoom IPs are blocked, but the problem persists.

[james32]

Hi

Yes. I already found and checked that article. No, Zoom's email server IPs are not being blocked. 

So no, the issue isn't fixed for me.

Hope to find an answer.

[MGSR]

Hi @kellharr!

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[kellharr · Accepted solution]

Yes, I was able to contact Zoom support via chat and they fixed it! Thank you!

[kellharr]

@james32 I think you are meaning to respond to the community moderator and not me?  I am just a user like you, the article solved my issue, I'm sorry it didn't help yours.

[james32]

Oh, I'm so sorry. Yes I was. Will correct now.