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Not receiving a Two Factor Authentication code to phone to sign in

DelC
Newcomer
Newcomer

‎2024-07-27 08:14 AM

I am trying to sign in to Zoom and have 2FA enabled - it is supposed to send a code to my phone. But it has stopped doing this - no code is being sent. The phone number is correct, the phone has received text message codes before, it is a paid subscription, I have uninstalled and installed Zoom on both my laptop and phone, and still no success to get access to my Zoom account. I dont know what to do anymore.  I can't get into my account to turn the 2FA off. I have tried signing in with Google. The 2FA is the block. Any suggestions.

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2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2024-07-28 09:14 AM

Welcome to the Zoom Community, @DelC.

 

This is a current, ongoing issue. See the Zoom Status page here for a workaround and to be kept updated on progress on resolving the issue. 
https://status.zoom.us/incidents/szt0mckdh25l 


Ray -- check out the GoodClix website or the Z-SPAN website.

DelC
Newcomer
Newcomer
In response to Ray_Harwood

‎2024-08-04 05:28 PM

Zoom has been able to fix the problem. Many thanks!

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