No camera icon

[AWM123]

Wondering if anyone can help. When I start or join a meeting, I have no camera option available.  Does anyone know how to resolve that?  I access Zoom via Citrix.

[CarlaA]

Hi! @AWM123 , Apologies for the late reply! Please refer to the following article and let me know if this helps resolve the issue at hand: https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working.

If you continue to experience these issues, please provide a screenshot of what you are currently seeing. Thank you! 

Moderator

Zoom Community Team 

[johnhowkins]

I have the same problem. The reply is no help. How can I access my camera icon?

[CarlaA]

Hi @johnhowkins,

Can you try uninstalling Zoom, rebooting your device, and then reinstalling the latest version of Zoom? Please also provide us with the device type you are currently on. 

[storyhub]

If you are using the VDI version of Zoom I would recommend contacting your IT administrator for assistance.