NDI Virtual Input has stopped working in Zoom only | Community
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marpeck
Newcomer
November 22, 2024
Solved

NDI Virtual Input has stopped working in Zoom only

  • November 22, 2024
  • 3 replies
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I use a Mac Mini running Sequoia. I use NDI virtual input as an external camera for Zoom. It worked fine until a couple weeks ago and now although I can still select NDI video, and although the camera works fine in PTZOptics, NDI video monitor and OBS, Zoom only displays a black/blank screen. 

    Best answer by marpeck

    I resolved this today when I uninstalled and reinstalled the Zoom client from scratch

    3 replies

    M
    Newcomer
    marpeckAuthorAnswer
    Newcomer
    November 23, 2024

    I resolved this today when I uninstalled and reinstalled the Zoom client from scratch

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    November 24, 2024
    1. Have you updated Zoom Workplace since the virtual input (I assume you're talking about "NDI Webcam Input") last worked?
    2. Have you updated NDI tools since the virtual input last worked?
    3. If either (or both) of these, have you tried rolling the software back to the version being used in the last known working configuration? Does this resolve the issue?

     

    If the issue is found to be associated to a specific version of Zoom, you'll want to submit a support ticket and get this escalated to engineering.

    B
    Newcomer
    bcoley65
    Newcomer
    November 26, 2024

    I tried uninstalling and reinstalling and it didn't work for me.  I still don't have an option like I used to of NDI for video.  It's there for audio but not video.  Any solutions?

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