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troseen
Newcomer
July 28, 2022
Question

My recording is STILL "processing"!

  • July 28, 2022
  • 10 replies
  • 0 views

I recorded a class today at 11:30am, and 4.5 hours later it is STILL "processing."  I recorded another class at 12:30pm, and I received that recording right away.  Please help.

 

Ted.

    10 replies

    W
    Newcomer
    willjoe
    Newcomer
    July 29, 2022
    Why is my Zoom recording still processing?
    Your Zoom recording will usually finish processing at twice the meeting length after the end of the meeting, though it can take longer - up to 72 hours, depending on Zoom's current recording load. If your meeting lasted 30 minutes, it will likely take 60 minutes to process after the meeting has ended
     
    Regards,
    Will
    M
    Newcomer
    michelle166
    Newcomer
    July 29, 2022

    Mine too. It's been 12 hours now. It was a 2 hour lecture and still showing as recording still being processed.  

     

    Mich

    L
    Newcomer
    lleeequi
    Newcomer
    July 29, 2022

    Same here - still waiting almost 12 hours after a 60-min meeting was recorded. I've never had this issue before. 

    G
    Newcomer
    gmackie
    Newcomer
    July 29, 2022

    Exactly the same here! Is there anyway to get an actual human to help with this?? I am frustrated with the chatbot

     

    L
    Newcomer
    LMillerSIUE
    Newcomer
    July 29, 2022

    Yep.  Here, too.  First time ever, and I've been using this platform since long before Covid.  I suspect it's an issue on their end.  Maybe the end of summer term for a lot of places, so their servers are a bit overwhelmed?

     

    R
    Newcomer
    RENGUISO
    Newcomer
    July 29, 2022

    Seems like some of us had the same problem yesterday! Has anyone gotten their recordings? 

    M
    Newcomer
    michelle166
    Newcomer
    July 29, 2022

    Not yet ... Still waiting. Hope I receive it soon as otherwise I have to record this 2 hour lecture again 

    R
    Newcomer
    RENGUISO
    Newcomer
    July 29, 2022

    JUST UPDATED MY ACCOUNT AND FOUND MY RECORDING! After 26 hours of waiting, good luck everyone

    C
    Newcomer
    cmiquel47
    Newcomer
    July 29, 2022

    Solution:

    Google Meet Premium Video Meetings

     

    C
    Newcomer
    CDillon13
    Newcomer
    July 29, 2022

    I was trying to record a meeting and have it set to do it automatically, but nothing has popped up with it saying it is processing. Does that mean it didnt record?

    G
    Newcomer
    gmackie
    Newcomer
    July 30, 2022

    Look under recordings. If it is not there, either complete or with the word "processing" beside it, it most likely did not record. Mine always says "recording in progress" when I start my meeting.

    J
    Newcomer
    J539_2
    Newcomer
    July 30, 2022

    Morning I have recorded 4 classes yesterday. One of the recordings are done but the other three are still processing after 24 hours. What can I do? I need to upload these lessons for students and can not do this. please I need urgent support

    G
    Newcomer
    gmackie
    Newcomer
    July 30, 2022

    I had a recording that took 36 hours. I recorded Thursday evening and it was finally done this morning. I think there must be high volume times that cause some to take longer. I know it is frustrating. I had students waiting too. Hope it processes soon for you.

    PK76_2
    Employee
    PK76_2
    Employee
    August 9, 2022

    Hi @troseen! Are you still having issues with cloud recordings stuck in processing? There was an AWS outage on 7/28 and Zoom had an update on August 7 to help resolve this issue. See the Web release notes from August 7 here. Hope that helps!

    E
    Newcomer
    ericconley443
    Newcomer
    March 22, 2023

    It you are still facing the problem then try the methods such as refreshing your browser, clearing your browsing cache and other several tricks mentioned in the article I found on geekydane. They have explained the issue properly with all the possible solutions

    C
    Newcomer
    claudinenannini
    Newcomer
    May 31, 2023

    I recorded 2 meetings this morning and it’s now almos 10 pm and one of them says it’s still processing. Do you know how long this takes to finish processing? 

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