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Question

Microphone issues on Bluetooth Headphones - Android App

Forum|Forum|4 years ago
January 4, 2022
31 replies
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I have a recent issue with the Android App of Zoom. I am using Bluetooth headphones (I have used multiple pairs to rule out its the headphone issue), when I enter a meeting, will connect to meetings & receive audio from the meeting, however for some reason it is using my phones microphone (despite audio coming through my headphones) vs my headphones microphone.

I have tested just making calls on my phone through my Bluetooth headphones and it works just fine as the Mic is picking up from my headphones.

I just can't seem to solve this issue. Never was a problem until about a month ago. Using same phone S21 Ultra. I can call into meetings, then video in with my phone. It just isn't ideal and the audio quality isn't nearly as clear. HELP!

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natwall21

Newcomer

I cleared my cache and data under the Zoom app in settings and re-logged in and started zoom and now my Bluetooth works. Not sure why but fingers crossed this works for everyone.

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natwall21

Newcomer

not working anymore - so frustrating.

A

AndreWest

Newcomer

Yeah, it is a Zoom thing! They need to fix it.

B

Bherre53

Newcomer

I've never had this issue before but it's happening right now. I wanted to listen to my meeting while grocery shopping but im stuck in my car because It won't connect to my Bluetooth headphones.

S

Suphak

Newcomer

Zoom needs to come up with a fix
I need help from the Zoom Development team to fix this issue soon.
The Dev team needs to fix this bug in the Zoom Application.
This is a Zoom bug issue with Android App

"Can't believe it's been nearly a year without a fix" by PropHeads (Listener | Zoom Partner)

I collected all information for your team to fix that soon.
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Issue Detail :
Zoom Application Microphone issues on Bluetooth Headphones - Android App.

When the icon in the top left is currently "bluetooth", then it uses my phone's standard speaker and mic, and when I press it, it just switches to speakerphone on my phone. In any other app, my headphones work fine to listen to music, make calls, anything. Just zoom that can't seem to figure it out.

Size of Impact? : Many users reported about that issue.

Android Apps Version:
1. Android version 12 (One UI core version 4.1) (My phone)

Mobile Model:
1. Samsung Tab S7+
2. Samsung S20FE

3. Samsung Galaxy A22 5G
Model : SM-A226B/DS (My phone)

4. Ultra Note 20
5. Samsung S22 Ultra
6. Google Pixel 6 Pro
7. Galaxy S22 Ultra (SM-S908U)
8. Samsung S21
9. Samsung Tablet S8

Zoom Version:
1. Zoom is version 5.10.2 (5359)
2. Zoom is version 5.11.4 (7276)
3. Zoom is version 5.12.2 (9059) (My Phone)

Bluetooth Headphones Model:
1.Lennovo SH1 (My Bluetooth Headphones)
2.Bose SoundSport Free (My Bluetooth Headphones)
3.Jabra Evolve 75
4.Beats Solo3
5.Jabra Elite 75+

Workaround did but issue still :
1. User tried four different Bluetooth headphones and absolutely nothing works.
2. User reset the Tablet, yet the issue persists.
3. We tried clearing data & cache on the app and even uninstalling and reinstalling the app, but the issue persists.
4. We confirmed headphones work fine to listen to music, make calls, anything in other applications.
Just zoom that can't seem to figure it out.
5. Resart the phone, yet the issue persists.

Was this work before? :
1. natwall21 informed:I cleared my cache and data under the Zoom app in settings and re-logged in and started zoom and now my Bluetooth works. Not sure why but fingers crossed this works for everyone.

2. Bherre53 informed: I've never had this issue before but it's happening right now.

***Note: We don't have information about the phone model and Bluetooth headset model.
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K

KenYu

Newcomer

I am using Moto edge 2022 , transferred all data from my old phone by a USB-C wire two months ago, so I guess it transferred all my setting from old phone to new device. Zoom was working fine on bluetooth headphone till a week ago. I tried reinstall Zoom app , reboot , disconnect/reconnect my bluetooth headphone, another bluetooth device , no luck.

finally fixed by the following way.

go to setting , >>search >>type "bluetooth", find "bluetooth app info , to Storage& cache , clear cache , then clear storage. , reboot phone .

K

KenYu

Newcomer

update,

it was only working for a few days. bad again.

K

KenYu

Newcomer

I turned off "Dolby Atmos" on my cell phone, zoom started to work again on my Bluetooth headphone.

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NotAClue

Newcomer

Dunno if it will work for you guys but I had this issue and it was solved once I navigated to my Bluetooth device settings and changed the Audio Device Type from Others to Speakers or Headphones.

My phone is a Samsung S22.

C

chlee

Newcomer

> Dunno if it will work for you guys but I had this issue and it was solved once I navigated to my Bluetooth device settings and changed the Audio Device Type from Others to Speakers or Headphones.

I tried it. But it doesn't work for me.

D

digihill

Newcomer

Android BLOCKS the function of any Bluetooth Microphone on Android OS unless it involves a phone call. The only way to use a Bluetooth microphone on Android that doesn't involve a phone call is to unlock the Android phone & disable that Bluetooth block or use an iPhone instead that doesn't block Bluetooth microphones at all. Contact Google, the parent company of Android & tell them to stop blocking Bluetooth microphones for other uses 📱

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bcgirton

Newcomer

Interesting! Others have said that WhatsApp and others have manual switches that can activate the Bluetooth mike for one call but it must be done each time. I found a video on YouTube that suggested an app called Open Camera had a setting that would act as a workaround for this, but I have not tested it yet. That suggests there may be some way to circumvent the barrier without rooting the phone. It seems ludicrous that they would do something that annoying without any customer dialog.