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Newcomer
phil_zoom1
Newcomer
July 10, 2024
Question

Mic very quiet

  • July 10, 2024
  • 4 replies
  • 1 view

Ever since Zoom updated to version 6.0 i'm having mic issues. 

 

V6.1.1

Windows 11

Lenovo Carbon X1

 

Whether i'm using the Lenovo inbuilt microphone or a 3.5mm headset with mic - other participants state that i'm either very quiet (they have to have their volume on 100) to hear me and/or my voice is chopping in and out / going loud and quiet. 

 

I previously had a Lenovo T14 (3 weeks ago) and I got a new laptop due to this issue, only for it to remain? 

 

I'm really struggling to understand what's going on here, given that it's happening on two different devices.  

4 replies

R
Newcomer
renzo75
Newcomer
July 10, 2024

I have the same issue, specifically when I want to talk to participants and when a video is shared I hear the sound but when a song with text is shared I see the text but I don't hear the music. I tried to  find the solution I removed zoom and reinstalled it, unfortunately it did not fix the problem. Using zoom on my phone (Android) it work as it should but windows11 it doesn't. The problem stated after latest update 

P
Newcomer
phil_zoom1Author
Newcomer
July 12, 2024

can anyone help?

MGSR
Community Manager
MGSR
Community Manager
July 16, 2024

Hello there,

 

I'm sorry for the late response. 


You can check out this article for steps on how to troubleshoot your speaker or microphone issues.

Let us know if you need further assistance.  

S
Newcomer
sh123
Newcomer
November 26, 2024

No, it's not working, I have tried everything.

I think maybe it's because of the new update.

S
Newcomer
sh123
Newcomer
November 26, 2024

Hey, could you find a solution to this? I am facing the same issue. 

 

MGSR
Community Manager
MGSR
Community Manager
December 2, 2024

Hello @sh123,

I’m sorry that the troubleshooting steps mentioned in the article did not work for you. More in-depth troubleshooting may be done by opening a ticket with our Technical Support team. You can sign in to your Zoom account and visit https://support.zoom.us/hc/en-us/articles/201362003 to view other available support options based on account type.

Thank you, and have a good day.

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