Meeting recording is stuck at 'processing recording' after 3 days

Hi @stevejames 

You will need to contact Zoom Support to get their assistance with that stuck cloud recording. 

Hi everyone,

Quick update: I contacted Zoom support using a support ticket and they were able to resolve this and retrieve the recording.

Normally, a recording can process up to double the time of the meeting. For example, if you held a meeting and recorded it for an hour, it can take 2 hours or more to process. If the recording is taking longer than this, your best option would be to reach out to support so they can investigate and push the recording through if needed. You can find out more on submitting a support ticket.

Regards,
James

Whoops was replying to the wrong thread, this does not apply here.

Wait, do we have to record the meeting at Zoom to be able to have Fathom process it?  I did a test meeting and stopped the cloud recording immediately, then let Fathom record me playing back an old meeting recording for about an hour.  It processed just fine, no issues.  Then I did a new meeting and repeated the process, this time with a 2.5 hour meeting, and it's now been stuck on processing for hours.  This advice to contact Zoom about the recording is making me think that we have no choice but to record at Zoom, but my first test went fine so... now I'm unsure.  Guess I'll wait and see if this one eventually finishes.