Lost scheduled meeting after update.

Forum|Forum|2 years ago
July 3, 2023
14 replies
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When I opened it now, Zoom updated itself to version: 5.14.10 (19202). Now all my previoiusly scheduled meetings and recordings have disappeared. ALSO, I see no way to get from a Zoom meeting screen back to "Home" and it's link to Settings. WHAT'S UP? (I am running Apple Mac OS Monterey 12.6.7 on a 2016 MacBook Pro.)

Other

Doubletop

Newcomer

Me too. What has happened?

P

peteb1

Newcomer

Ive had exactly the same thing happen - two accounts and not one has any meeting schedules in and no way to search for them. Did you get it fixed? Zoom tech support won't accept either of my logins and host keys to help and keeps cutting me off. Getting very angry

D

Darrell-SAuthor

Newcomer

Nope, peteb1. Not fixed. But I did spend some time looking through the postings in this Zoom Community.

There are MANY complaints and a lot of frustration expressed in several different Topic categories about this same problem going back to March. It is clearly a major bug in the "upgade." I'm very surprised that there is not a response from Zoom and more surprised that I can't find anything on their website "Release Notes." I see there is a newer version (5.15.2 (19786)) than the one I now have (5.14.10 (19202)) that is available for download—but I, for one, don't plan to get it until Zoom lets me know that this universal problem has been fixed.

Release Notes: https://support.zoom.us/hc/en-us/articles/360042414611-Release-notes-for-Zoom-Client

Updating Zoom: https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version

Zoom is NOT doing a good job responding to the issue. I just opened Zoom and reported a problem* by clicking on "Report a Problem" in the dropdown menu under "Help" in the menu bar (I'm using a Mac). I wonder if they would take notice if they got a few thousand "official reports" of the problem. Or if they got a few thousand postcards or letters (ZOOM HEADQUARTERS, 55 Almaden Boulevard, Suite 600, San Jose, CA 95113). Or messages to Investor Relations, regardless if you are an investor or not <https://investors.zoom.us/resources/investor-contacts>.

* REPORT A PROBLEM: "There are a large number of postings over the last several months in the Zoom Community about problems after the most recent client update (lost meetings, etc.) Clearly it is a major glitch. But Zoom has not responded in any way that I can see. Paying Zoom customers are frustrated and angry. This is NOT good for Zoom's reputation or business. PLEASE DO SOMETHING.

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Darrell-SAuthor

Newcomer

Investor Relations accepts only very bland entries. Some words trigger a refusal to accept "spam" (problem, frustrated, angry, etc.) This is what I wrote, with a subject line "Company Information."

"There are a large number of postings over the last several months in the Zoom Community about problems after the most recent client update (lost meetings, etc.). Yet Zoom has not responded in any way that I can see. Could you please bring this to someone's attention? "

Doubletop

Newcomer

I had a play with this. I created a new meeting in the updated Zoom. It doesn’t allow you to enter recurring meetings. I logged out and back in again and my new meeting was still there.

I then went to the web page and my new meeting was there with all my existing recurring meetings. There I could amend the new meeting to be recurring.

Back in the app and the meeting had disappeared.

Back to the web and made the new meeting non-recurring.

Back to the app and the meeting remained missing.

There is clearly a bug in there it just needs somebody in Zoom to acknowledge

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funrun27

Newcomer

"Somebody in Zoom" - that seems to be the problem. If I could get to the right robot that might help. The same issue here with the vanished scheduled meeting list. Start over seems to be the best wisdom. If we could all have a problem that the chatbot was programmed to answer it would be so easy.