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Lost Virtual Backgrounds ability unless I use a green screen - Update caused this

rwasher
Newcomer
Newcomer

‎2022-02-04 02:12 PM

So, before I updated the app I had blur and one other and I could use virtual backgrounds without much issue. NOW apparently I have to have a green screen or I blend into the image. AND blur is gone? Why would the update do that?

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-05-25 11:58 AM

Hi @rwasher it's been some time since you've posted this! Have you tried updating your Zoom client? Or uninstalled and reinstalled?

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Nones
Newcomer
Newcomer
In response to RN

‎2024-05-16 11:42 AM

I’m having the same issues with 1. virtual backgrounds only available if I select I have a green screen and 2. Background only blends with my image or I’m transparent and 3. the blur option is no longer available to me.
Only started after I updated to the latest version last week. I have also uninstalled and reinstalled. No luck. Please help 

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