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Linux client fails to download PAC file via HTTPS

vhertz
Newcomer
Newcomer

Hi, all.

 

I use the Zoom client app on my Linux laptop, and it runs under a proxy setting configured by a PAC (Proxy Auto Configuration) file. Unfortunately, sometimes even when I'm not in a meeting, a client process (maybe proxy-related) can run wild and make the fan noise so loud.

 

According to the logs in ~/.zoom/logs/zoom_stdout_stderr.log:

 

Download of https://example.com/proxy.pac failed: TLS initialization failed
qt.network.ssl: QSslSocket::connectToHostEncrypted: TLS initialization failed
qt.network.ssl: QSslSocket::connectToHostEncrypted: TLS initialization failed

 

There are many lines of the same logs!

 

As the messages say, if I change the proxy settings and download the PAC file via HTTP, the problem will not occur. But I don't want to do that if possible.

 

Is this an issue with my environment? Or is it a Zoom client issue?

 

Here is my environment info.

Zoom: 5.15.0 (4063)
OS: Linux 5.19.0 (Ubuntu 22.04)

 

Regards,
vhertz

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi vhertz,

 

Release notes for Linux – Zoom Support

June 20, 2023 version 5.15.0 (4063)

One of the issues resolved was:

Resolved an issue with higher CPU usage 

 

You might consider a cleanzoom and reinstall of zoom linux client.

Uninstalling and reinstalling the Zoom application – Zoom Support

 

thanks,  eliot