Linux client fails to download PAC file via HTTPS

[vhertz]

Hi, all.

I use the Zoom client app on my Linux laptop, and it runs under a proxy setting configured by a PAC (Proxy Auto Configuration) file. Unfortunately, sometimes even when I'm not in a meeting, a client process (maybe proxy-related) can run wild and make the fan noise so loud.

According to the logs in ~/.zoom/logs/zoom_stdout_stderr.log:

Download of https://example.com/proxy.pac failed: TLS initialization failed
qt.network.ssl: QSslSocket::connectToHostEncrypted: TLS initialization failed
qt.network.ssl: QSslSocket::connectToHostEncrypted: TLS initialization failed

There are many lines of the same logs!

As the messages say, if I change the proxy settings and download the PAC file via HTTP, the problem will not occur. But I don't want to do that if possible.

Is this an issue with my environment? Or is it a Zoom client issue?

Here is my environment info.

Zoom: 5.15.0 (4063)
OS: Linux 5.19.0 (Ubuntu 22.04)

Regards,
vhertz

[Eliot]

hi vhertz,

Release notes for Linux – Zoom Support

June 20, 2023 version 5.15.0 (4063)

One of the issues resolved was:

Resolved an issue with higher CPU usage 

You might consider a cleanzoom and reinstall of zoom linux client.

Uninstalling and reinstalling the Zoom application – Zoom Support

thanks,  eliot