Incorrect Cloud Storage Calculating? | Community
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A
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adyctivefitness
Newcomer
January 10, 2023
Solved

Incorrect Cloud Storage Calculating?

  • January 10, 2023
  • 7 replies
  • 2 views

We keep regularly getting emails from Zoom saying we are using 1.76 GB worth of cloud recordings, and that our account only has 1 GB of cloud storage. However, whenever I check our Zoom archive of cloud recordings, there's certainly less than 2GB total.  And the total we are allowed for this account is 5 GB? Any ideas?

 

Also, we have a number of local recordings stored on a few different laptops, but this shouldn't contribute to our cloud storage total, right??

 

 

This is largely a repost, however, we are having the exact same issues!  We received an email stating " This is a reminder that your account is using more than the available cloud recording storage. Cloud recording will be disabled on Jan 11."

 

If anyone has any ideas or any similar situations/findings you can share, I'd sincerely appreciate it! Thank you!

    Best answer by kgallagher

    Hello @adyctivefitness , @Mitsos , @MomsMoney if you are seeing the recording usage under the limit in the recording management tab then the email was sent in error. The limit for Pro accounts is 5GB per license. As long as you are under that limit you will not be have any disruption in service. You can check this in the Reporting or Recording Management section of web portal. 

    7 replies

    M
    Newcomer
    Mitsos
    Newcomer
    January 10, 2023

    I have the same problem. I want unlimited cloud recording capacity and I don't understand what can I do. 

     

    M
    Newcomer
    MomsMoney
    Newcomer
    January 10, 2023

    Hello there is an option to upgrade your storage capacity. If you are over the amount that they give you, there should be a red link that you could click on to increase your storage.

      M
      Newcomer
      MomsMoney
      Newcomer
      January 10, 2023

      Same problem here. I’ve been deleting recordings and it stays the same. It doesn’t show that I decrease my storage usage.

      K
      Employee
      kgallagherAnswer
      Employee
      January 11, 2023

      Hello @adyctivefitness , @Mitsos , @MomsMoney if you are seeing the recording usage under the limit in the recording management tab then the email was sent in error. The limit for Pro accounts is 5GB per license. As long as you are under that limit you will not be have any disruption in service. You can check this in the Reporting or Recording Management section of web portal. 

        A
        Newcomer
        adyctivefitnessAuthor
        Newcomer
        January 11, 2023

        Thank you very much! I was worried and confuse I appreciate your reply. I hope this helped everyone else too! 

        R
        Newcomer
        RJGerber
        Newcomer
        November 10, 2023

        I can’t find where my storage capacity is listed. I too am getting e-mails about reaching my limit. I’ve now moved recordings elsewhere (off the platform), and I need to see if it has helped. I got an e-mail from zoom that my recording capacity was disabled, so it IS affecting my account.

        B
        Newcomer
        BCCSL
        Newcomer
        August 16, 2024

        Hi,

        My account has 5GB of storage and when I login, it shows I had used 4.5GB. However, when I check the details of the cloud storage, it should only 1 recording of 170MB. Is there a system error with Zoom?

        S
        Newcomer
        SaraNichols
        Newcomer
        September 7, 2024

        Hi, I have a similar problem -- I deleted all recordings and am still getting a warning.  I could disregard except it seems to be getting in the way of automatic recording which I very much need. It also sends a warning every time I record that its making "an exception" to let me record which does not instill confidence in my work experience.  How can I get Zoom to recognize that I have plenty of cloud storage and let me do all the things?

        E
        Newcomer
        elenabrunner
        Newcomer
        July 22, 2025

        the other is 

        System Information shows that my iCloud Drive is 94.03 GB and my apps are 100.93 GB. The real sizes, however, are significantly smaller. My MacBook's performance is being impacted by this disparity because of its limited storage.

         

        I hope all is well with you. I've discovered a serious problem with the storage reporting on my M1 MacBook Air. System Information shows that my iCloud Drive is 94.03 GB and my apps are 100.93 GB. The real sizes, however, are significantly smaller.

        Even with file optimization, this disparity is impairing my MacBook's performance because of its limited capacity. We appreciate your prompt help in getting this issue resolved.

        Please let me know if you need any specific actions or further information from my end.

         

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