I can't update Zoom on my MacBook

[AdMattMart]

When I try to open Zoom on my MacBook, I get a message that reads "Your app version needs to be 5.12.2 or higher to sign in.  Please update to continue."  When I try to update, however, I get another message that says "Unable to install updates.  Error code: 10004."  Can anyone give me some advice for what to do?  Thank you!

[susanlchung]

I ran into same problem this morning and never had such issue before. Is it possible Zoom was having an internal issue? Susan

[kaboom]

I'm having the same issues. It wzs minor in the beginning, but it has become s bigger problem Unfortunately I along with many other people, we rely on you all to much. We use your services to accomplish many things.

[pdavilaflores]

me too! How do we get help? Tried to reinstall but can't do that anymore either

[kglenmont]

I have the same issue and put in a ticket. No help via chat or phone!

[pdavilaflores]

Thanks! Please post if you get an answer. I tried to uninstall and reinstall and that didn't work either

[motoroamer]

Do you have a recent Mac?

My MacBook Air has an M2 chip so I went to https://zoom.us/download in Safari and downloaded 5.15.6 (21146) choosing "Or, for Macs with Apple Silicon chips, click here to download"

[awarsoca · Accepted solution]

OK all, here is how I fixed it, the below was a little off so I'll tell you where I changed it:

Hi @awarsoca @mgoldax2023 gotcha! Lets try this.. 

• Please go to Privacy & Security   —> full disk access —> Installer and then enable Privacy & Security   -> Files and Folders —> Installer—>Downloads folder.
• After enabling these options please reboot your device and try installing the Zoom desktop client app again.

Note:
If the installer is not seen at the above location, please add it manually by going to Finder > Go > Go to  Folder...- key in /System/Library/CoreServices/Installer.app and then add the installer once the option is listed.

There are also a couple of discussions around this with some troubleshooting content with some success! 

• Unable to install updates Error code:10004 
• Error Message 10004 
• error 10004 -> uninstall/reinstall -> installation failed (ventura 13.0) 

Hope this helps! 

---

I did this instead 

• Please go to Privacy & Security   —> full disk access —> enable us.Zoom.
• After enabling these options please reboot your device and try installing the Zoom desktop client app again.

Rebooted and tried the pkg in download.  I tried to enable all users but it failed (probably IT admin lockdown).  I then went to finder, go (as above) and navigated as it was shown.  went to the pkg in downloads and installed for myself only and I am good go with Zoom.

 Hope this helps

[cintko]

Full Disk Access worked for me; I had to toggle Zoom related application on.

[pdavilaflores]

Got it working! Thank you!