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I can't log in, error code 1003

MGred
Newcomer
Newcomer

I'm logged into my wife's account to be able to post this.

 

I personally have, or had, a free Zoom account I was using quite regularly. (The wife has a paid account). My login is my email address (@outlook). But then one day I got this error code 1003 and it says I can't log in. When I go to log in online it says, "Account is disabled. Please contact your account owner or administrator." I have no idea who'd even be my account administrator or owner except me as I opened this free account myself. I don't remember ever giving anyone access to it or linking it to someone else's account or anything like that.

Is there any way to log into my account I was using? I really don't want to have to go make another email account just to make another Zoom account.

5 REPLIES 5

Happytohelp123
Community Champion | Employee
Community Champion | Employee

Hello @MGred for the next steps involving activating your account again, please contact Zoom Trust & Safety at https://zoom.us/appeals. Thanks!

Let me know how many days to wait for a response after filling in your appeal link. Thanks

error code 1003
how to get back account

How long does it take for appeals to process?

Deepaaa
Newcomer
Newcomer

Hi how long did this take to get fixed?