I accidentally paid for yearly subscription instead of monthly.

[gareth]

Luckily, I have been able to switch it back from yearly to monthly.

But I'm wondering if I will receive my money back.

And if I don't get my money back I have no idea who to contact.

I never realized I would not be able to contact zoom staff - how useless.

I wish I'd known this from the beginning.

[RN]

Hi @gareth, could you please contact our Zoom billing support team? They can best help you with your account and the issue you're facing! Thanks 🙂

[PaulNg15]

Hi @gareth wondering to know did you solve your problem ?  My situation same as you. Thank you for your reply