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How to submit a web ticket

BrandNature
Newcomer
Newcomer

‎2025-04-15 05:15 PM

I have reinstated my Pro Plan and am still having meetings cut off at 40 minutes like a free account. Can't find how to submit a web ticket. Help!

 

Topics:
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3 REPLIES 3

jdott16
Community Champion | Employee
Community Champion | Employee

‎2025-04-16 11:23 AM

Hello @BrandNature 

 

I would verify that you have assigned yourself the Pro subscription in your User Management Account settings, and then for web support tickets your plan must be above $10 a month to submit a web case. Please verify these two points and if you have further issues please let me know.

 

Thank you,
Jake

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queennurstory
Newcomer
Newcomer

‎2025-05-04 03:52 AM

Verified.  I have Pro at over $10 per month

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queennurstory
Newcomer
Newcomer

‎2025-05-04 03:55 AM

Yes. I do have Pro. Renews annually at $159 and some change. Next Renewal is October 2025

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