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Getting network error/can't log into Zoom workplace desktop app on Mac Sequoia 15.5

orangeflava
Newcomer
Newcomer

My main user profile cannot log into the desktop mac app and gets the attached errors. However, the 2nd user profile on this machine can log in and I noticed that in the "Privacy & Security" settings then "Local Network" Zoom is listed and checked on the profile that works but on the main profile Zoom is not listed. Also there is no option or plus sign to add an app manually. How do I load zoom on this profile and get it in the Local Network section so it will work?

 

Uninstalling and reinstalling doesn't work even when I download the latest app straight from the website. I do not get prompted to allow the app for local network for some reason. How can I fix this?

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

Zoom error code 5003. Check your firewall settings.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0070334

If this works please click accept as a solution.