Error code | Community
Skip to main content
P-S
Explorer
Explorer
August 23, 2021
Solved

Error code

  • August 23, 2021
  • 3 replies
  • 64 views

I am getting an error code.  

    Best answer by rn-zm

    Hey @P-S, if you're receiving Error 2008, which is related to not having the webinar feature. You can go to zoom.us/account/user# and re-assign the license to your account.

     

    Any error starting with '104', is related to connectivity issues with Zoom's servers. 

     

    You can try the following stated in our KB article, Error codes and messages for meetings and webinars

    • If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings.
    • An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again.
    • Check with your Internet service provider that you can connect to the Zoom service.

    Hope this helps! Don't forget to click Accept as Solution if this answers your question!

    3 replies

    P-S
    Explorer
    P-SAuthor
    Explorer
    August 23, 2021

     

    P-S
    Explorer
    P-SAuthor
    Explorer
    August 23, 2021

    That it is 👆

    Community Manager
    August 23, 2021

    Hey @P-S, can you explain a little more about how you got his error? Was this randomly occurring when using the Zoom desktop client? Have you tried uninstalling/reinstalling? Or if you haven't updated in a while, have you attempted to update to the latest version of Zoom 5.7.6?  

    P-S
    Explorer
    P-SAuthor
    Explorer
    August 24, 2021

    As now I tried it showed 2008 this error code.

     

    rn-zmAnswer
    Community Manager
    August 24, 2021

    Hey @P-S, if you're receiving Error 2008, which is related to not having the webinar feature. You can go to zoom.us/account/user# and re-assign the license to your account.

     

    Any error starting with '104', is related to connectivity issues with Zoom's servers. 

     

    You can try the following stated in our KB article, Error codes and messages for meetings and webinars

    • If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings.
    • An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again.
    • Check with your Internet service provider that you can connect to the Zoom service.

    Hope this helps! Don't forget to click Accept as Solution if this answers your question!