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Error 10004 stuck in loop

dsstlaurent
Newcomer
Newcomer

‎2023-09-18 10:31 AM

I cannot launch the Zoom App on Mac

 

I try to launch the Zoom app (Version: 5.11.6 (9890)) on my Mac and get a message "Your app version must be 5.12.2 or higher to sign in.  Please update to continue."  I select update and everything downloads fine, but errors out with "error 10004" upon attempting to install.  

 

Zoom support states the solution to this issue is to launch the Zoom Desktop App and select ZOOM > Uninstall, restart, then reinstall the Zoom.app

 

The issue that I am having is when I attempt to launch the Zoom app, I am back to the error and please update to continue message so I am essentially stuck in a loop at this point.

 

Any help would be greatly appreciated.

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