Editing closed captions on video | Community
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Newcomer
Free2BCurious
Newcomer
August 9, 2022
Question

Editing closed captions on video

  • August 9, 2022
  • 4 replies
  • 37 views

Hi All

Question - please can someone offer some insight?!

I recorded a meeting.  I have downloaded 3 files .  I can edit the transcription in word no problem BUT I cannot figure out how to edit the captions on the video.  All instructions say press "play" and the transcriptions will appear on left hand side, you click the pencil image and edit.  BUT all I see when I press play is the recording with the captions appearing which I can turn on or off. 

      4 replies

      A
      Newcomer
      AMSHQpd
      Newcomer
      September 2, 2023

      I have the same problem.  What am I not doing right?  Why isn't anyone answering this question?

      F
      Newcomer
      FernandaAyala
      Newcomer
      March 6, 2024

      I am having the same issue and thought I would find an answer here.

      CarlaA
      Community Manager
      CarlaA
      Community Manager
      March 13, 2024

      Hello @Free2BCurious @AMSHQpd @FernandaAyala !

       

      Please view or edit transcripts in the web portal as follows: 

      1. Sign in to the Zoom web portal.
      2. In the navigation menu, click Recordings.
      3. Click the name of the recorded meeting.
        -You will see a list of recording files.
        -Click the play icon.
      4. The text of the transcript displays on the right-hand side of the video.
      5. Hover over a phrase you want to edit and click the pencil icon.
        Note: If a phrase belongs to an unknown speaker, you can also hover over Unknown Speaker and click the pencil icon to edit the name.
      6. Make any changes to the text, then click the check mark.
      7. The updated version of the text is displayed when you play the audio or video file.

      Let me know if that works! 

      R
      Newcomer
      rentehya
      Newcomer
      April 26, 2024

      Hi Carla! This does not work for me. When I click the play icon on a video, the text of the transcript does not display - only a list of chat messages. I can see the file labeled Closed Caption, but I see no option to edit it, only download it.

        B
        Newcomer
        BMac1
        Newcomer
        October 30, 2025

        This is really important for accessibility, to be able to edit captions to better reflect the content of what was said, especially for content-specific transcriptions.

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