Disable Password Requirement? | Community
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D
Newcomer
datadietz
Newcomer
February 21, 2023
Question

Disable Password Requirement?

  • February 21, 2023
  • 1 reply
  • 44 views

I am a single user account and the owner of that account.

 

I have waiting rooms enabled.

 

But for some reason the password requirement is still checked "YES" and there is an unclickable locked icon next to that toggle.

 

I do not want a password requirement, please stop forcing me to have one.

 

    1 reply

    K
    Newcomer
    KAC
    Newcomer
    February 23, 2023

    Wondering if this is a new requirement as I'm having the same issue. I just had to switch my old Pro account to a new Pro account due to some fraud. My old Pro account allowed me to use just my personal meeting id if I had waiting room enabled. I wonder if the rules changed with new accounts because now I have the same problem as you.

     

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    February 23, 2023

    @datadietz and @KAC,

     

    Your "new account" might have the Passcode Requirement enabled at the Account level.  Look in this menu... Admin -> Account Management -> Account Settings, look for Meeting Passcode and PMI Passcode fields:

    It's actually OK if these are enabled (blue switch with white dot to the right), but if it's LOCKED ON, then users can't change the setting.  UNlock the settings, and go back to your user account and you should be able to turn off that requirement.

     

      O
      Newcomer
      oldtimehacker
      Newcomer
      January 31, 2024

      Sorry, @oldtimehacker, it probably means you have a Basic (free) account, and Passcodes are required (not optional) for Basic accounts.

      https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063160

       


      Thanks. The linked articles themselves don't directly say that the basic accounts CAN'T disable the passcode; they just talk about it being a default since Jan '24.

      This is a reasonable default option, but IMHO bad CX when it can't be disabled... contrary to Zoom's product-led-growth goals which I'd think would want to make it easy for a new participant to discover zoom.

      Feels like a bug, not a feature. @RN52_2 FYI, just some user feedback here.

      Thanks for your help @Ray_Harwood 

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