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laulau11
Explorer
laulau11
Explorer
August 13, 2021
Question

Connection issues

  • August 13, 2021
  • 3 replies
  • 37 views

My WiFi has never been an issue before and now I cannot log into my account saying my connection is failing? I’ve tried to fix it multiple times and it still won’t work

      3 replies

      EDPK
      Community Champion | Employee
      EDPK
      Community Champion | Employee
      August 13, 2021

      Can you see any error messages or popup windows while log in? Can you share screenshots of the issue?

        laulau11
        Explorer
        laulau11Author
        Explorer
        August 13, 2021

        EDPK
        Community Champion | Employee
        EDPK
        Community Champion | Employee
        August 13, 2021

        Seems to have your network has some issues. Can you access Google or any other Web access with your device? Please check this article: https://support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues

        Cheers!

        F
        Newcomer
        Flcricket
        Newcomer
        August 13, 2021

        Me too. Suddenly I can’t connect. 

        T
        Newcomer
        TepidPenguin
        Newcomer
        December 8, 2021

        I had a similar issue with one of my users. The solution was to click on the drop down arrow next to the Zoom icon at the top of the app. There's an option to connect to zoomgov.com. Select this and login. It should fail. Then go back and select zoom.us (default) and login. It should work.

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