Newcomer

Question

Can't change recording location to local computer.

Forum|Forum|3 years ago
September 22, 2022
5 replies
1 view

Mostly a Mac user, but have hosted my licensed Zoom account on Win machines, recording locally. Trying to record a quick app demo on zoom with this newish (2 months) Lenovo running Win11, and I just took the 22h2 update this morning...

The problem is I can't get the Local Recording settings field ("Store my recording at:) to change. The field says it's recording location on OneDrive (don't want that), and the path cannot be changed by highlighting /typing over or using "change" button to select another location. What's odd is that clicking "open" takes me to the local zoom folder, but it wouldn't record there.

I logged into the website and turned off cloud recording there (which means I probably won't be able to record from the phone), went back to the app - STILL couldn't get the data field to reflect the local folder.

Uninstalled/re-installed Zoom. - STILL couldn't to get the field to reflect the local folder.

Decided to do a quick test meeting to record, and sure enough - it recorded locally, but the "recording at:" field STILL said it was recording to OneDrive. And it seems to be recording in both places.

So, unless I keep the zoom folder open on my computer and watch the folder appear when I start recording, how can I be sure I'm recording locally at the beginning, and not find out later it recorded to OneDrive and sounds like a dog's breakfast?

Recordings

O

OneWord

Newcomer

I have the exact same problem. Meetings are being recorded locally, but also on the cloud. And I can't change the default location. More precisely, I can't get a new location to save.

N

noapf

Newcomer

Yes, I'm having the same problem as well. I click into the webinar to edit it/them (in this case it's a recurring webinar), change the setting from "in the cloud' to "local computer," click Save, and... it's still set to "in the cloud." 🤔 🤔

G

Gisle

Newcomer

Same problem reported for a customer. In addition to this, when the recording starts, it dies, yielding an error code, either 53346421 or 258221335.

Also, the "Change" button to edit your storage location, is missing.

J

janizzia

Newcomer

Same problem on Mac, saves to iCloud instead of locally, 2024.

M

Melissa88

Newcomer

I had trouble finding it too, but eventually found it when I clicked on "settings" (not when you log in in your browser with "view more settings" but that first pop up screen. Wish the 'how to' iFAQs by Zoom actually included screenshots as there are at least 3 ways to access "recordings" but the options are different in each way.

For me it was under Settings >> recording option >> local recording

N

noapf

Newcomer

The problem for me wasn't being able to find the area to make the change, and I don't think finding the area was the problem for other folks in this thread either, based on my reading of their comments. For me the problem was that I found the area, made the change, and it didn't take. As I said in my original comment, "I click into the webinar to edit it/them (in this case it's a recurring webinar), change the setting from "in the cloud' to "local computer," click Save, and... it's still set to "in the cloud." "

M

Melissa88

Newcomer

I couldn't find an appropriate other thread to find where to change the location for saving, and no one seemed to be commenting/answering. So I figured this was the best place to comment. Hope you found a workaround.

M

Melissa88

Newcomer

Great! I tried to attach a screenshot as it was hard for me to describe, but so glad it helped. I found all the other instructions unhelpful, and the chatbot also useless!

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