cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Authentication Failed

suzannetourtill
Newcomer
Newcomer

suzannetourtill_0-1667745047010.png

 

 

I had to uninstall and then reinstall the desktop "client" (app).

1 ACCEPTED SOLUTION

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @suzannetourtill suggest looking into our KB on Error Code 1004 https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

View solution in original post

2 REPLIES 2

suzannetourtill
Newcomer
Newcomer

And now another problem…

suzannetourtill_0-1667748450954.png

 

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @suzannetourtill suggest looking into our KB on Error Code 1004 https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!