App Version need to updated to 5.12.2 or higher

[flojolene]

When signing in, I received a message that my app version needs to be 5.12.2 or higher to sign in and I need to contact my IT team to update.  How do I do it?

[CarlaA]

Hi @flojolene thank you for posting for the first time and welcome to the Zoom Community!

You can download the update here: zoom.us/download. That should do it!

Carla,
Zoom Community Team

[flojolene]

Thank you CarlaA

[DrDeanRamser]

I have the same message on a new ASUS Vivobook I just bought in Lviv, Ukraine to use here. Help! Dean

[mwhitteker]

Hello, I have tried to update as per this description. It says download done but when I go to the app the same message comes up.

[Dyquest]

If you are in Windows, go to "Add or remove programs" and search for Zoom. Select the three dots to the right and select "Uninstall". Follow the prompts and when complete download the latest install (if you haven't already). Use the installer to upgrade.

for other OSs, delete the existing and download the latest install (if you haven't already). Use the installer to upgrade.

[lindawalliam]

I've downloaded that 3 times and it doesn't work

[stephanie64]

Bonjour, 

j'ai le meme probleme et meme en telechargeant la nouvelle version que vous avez mis en reponse cela m'indique le meme message. 

Pouvez vous m'aider ? 

[Dyquest]

Bonjour Stéphanie,

Veuillez consulter ma réponse à mwhitteker ci-dessus.

[DrDeanRamser]

I have the same message on a new ASUS Vivobook I just bought in Lviv, Ukraine to use here. Help! Dean