cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

After 5 years, suddenly unable to open my zoom meetings

Carolijn
Newcomer
Newcomer

‎2023-08-18 05:40 PM

I've had the Zoom Pro account for over 5 years, and suddenly today I cannot open or login to any of my scheduled meetings or my zoom account. 

 

At one point I was in my account and tried to change the password, but couldn't because of an error message saying my "old password is incorrect."

 

I have tried to open my meetings by signing in from Google incognito, and Firefox, and they don't open, either.

 

At one point, I got a window saying Zoom was updating my version and not to close the window, so I waited till that finished.

 

Then I couldn't log into my account!

 

And I can't submit a support ticket without being able to log into my account!

 

I'm panicking here because my coaching business is online. I discovered the Pro account doesn't even have live chat support!

 

Any help much appreciated!

Topics:
0 REPLIES 0