The only sulotion ZOOM provided is tell articipants from China to upgrade to pay account, it's discrimination, since participants from other regions can join for free.

Stop wasting your time, just file a ticket for refund, and go to Federal Communications Commission file a complaint regarding this discriminatory treatment of Chinese participants

W

wintop

Newcomer

我是付费账户，在海外创建的zoom会议号，但是中国的同事还是无法加入，错误代码提示13215

C

CoachLucy

Newcomer

Wintop, 你的问题解决了吗？我也出现和你一样的问题。

路

路得66_2

Newcomer

请退款！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！

我是中国付费用户，现在账户无法使用提示错误代码13215

J

Jing

Community Champion | Employee

你好！

看到你的截图上显示你并没有登入账号。请你先登入账户后再尝试一下加会。

谢谢。

J

JohnsonSmith

Newcomer

请退款 * * * # # #

我是付费用户，现在我所有中国客户不能进入会议室

提示错误代码13215

C

CoachLucy

Newcomer

Johnson, has your issue been solved? I have the same issue as you.

J

JohnsonSmith

Newcomer

No, and I found the cases are much worse

1) even my clients in China have registered accounts , some of them cannot join in my meeting
2) new clients in China cannot register new Zoom account in China

K

K-C

Newcomer

Registering an account is not enough, ZOOM wants all attendees from China upgrade to paid accounts!!!!!

CarlaA

Community Champion | Employee

Hi everyone, please refer to this post:

解決済み: Chinese users unable to enter meetings - Zoom Community

Thank you,

J

JohnsonSmith

Newcomer

Dear CarlaA

The mentioned solution does NOT work

it say either Case A I need to host with a paid account

( For we are using Zoom Pro which is a paid account)

or Case B the join-in user has a paid-account

( For I try using another paid account login Zoom in China, it fails to login with error 1044. so they cannot login , how can Ithey use paid account to join in meeting)

May anyone who live in US write a complaint letter to Zoom Company

so now, Zoom must provide any solution to us who paid Zoom product and service