1) even my clients in China have registered accounts , some of them cannot join in my meeting
2) new clients in China cannot register new Zoom account in China

Hi Johnson, our situations are very similar. Strangely, I have seen that some Zoom licensed users (in China or overseas) CAN have their China participants access their hosted meetings without problems, even that those participants do not have a registered zoom account. I keep wondering what the difference is between my account and theirs. Both of us are licensed (paid Pro account). My account was registered in Nov 2019. According to Zoom Tech Support Team, my account is provisioned in the US and it is the most common provisioned country for Zoom users. What about your account? Have you spoken to Zoom Tech Support Team? I'm in contact with them and the case hasn't been solved. They are looking into those individual participants (e.g. their display name, account, if any) who cannot join my meeting.

K

K-C

Newcomer

Registering an account is not enough, ZOOM wants all attendees from China upgrade to paid accounts!!!!!

CarlaA

Community Manager

Hi everyone, please refer to this post:

解決済み: Chinese users unable to enter meetings - Zoom Community

Thank you,

J

JohnsonSmith

Newcomer

Dear CarlaA

The mentioned solution does NOT work

it say either Case A I need to host with a paid account

( For we are using Zoom Pro which is a paid account)

or Case B the join-in user has a paid-account

( For I try using another paid account login Zoom in China, it fails to login with error 1044. so they cannot login , how can Ithey use paid account to join in meeting)

May anyone who live in US write a complaint letter to Zoom Company

so now, Zoom must provide any solution to us who paid Zoom product and service